Jonathan Taylor
Charlotte,NC
Summary
Dedicated and versatile operations leader with a strong background in consumer goods, retail, customer service and telecommunications industries. Known for expertise in business strategy, financial leadership, and team motivation. Demonstrated ability to build and sustain partnerships across organizations to enhance profitability. Skilled problem solver with clear communication skills and a customer-centric approach.
Overview
12
12
years of professional experience
Work History
Sales Manager IV
Stones Event Center
01.2023 - Current
- Cultivated and maintained relationships with customers, venue personnel, and clients, ensuring world-class service delivery.
- Collaborated with vendors, event coordinators, recruited talent, and managed staff to ensure successful events.
- Provided training for onsite staff and managed customer experience.
- Developed a pipeline of clientele through exceptional experiences and referrals.
Customer Loyalty Manager/Market Development Manager
T-Mobile
01.2020 - 01.2022
- Oversaw the sales funnel, tracking conversion rates and analyzing data for performance improvements.
- Assisted with lead generation, pipeline management, and new business onboarding.
- Drove targeted sales activities aligned with channel and segment strategies.
- Developed and implemented sales tools and platforms to increase productivity.
- Managed sales team, stock allocations, and product releases, driving customer loyalty through tailored programs and offers.
Recruiter/Trainer/Retail Store Manager
T-Mobile
01.2014 - 01.2020
- Recruited, hired, trained, and developed new hires, facilitating onboarding and providing coaching.
- Managed operations, performance standards, and metrics for retail store.
- Maintained consumer and business customer accounts, providing exceptional customer experiences.
- Managed cash and inventory totaling $500,000 to $1,000,000.
- (Returned-Current)
Education
Bachelor of Arts - Business Communications
East Carolina University
05.2002
Bachelor of Arts - Psychology
University of North Carolina at Charlotte
12.2011
Skills
- Expertise in business strategy and financial leadership
- Strong leadership and team motivation skills
- Exceptional problem-solving abilities and clear communication skills
- Customer-focused approach to business operations
- Relationship building
- Staff management
- Goals and performance
- Product knowledge
- Motivational skills
Timeline
Sales Manager IV
Stones Event Center
01.2023 - Current
Customer Loyalty Manager/Market Development Manager
T-Mobile
01.2020 - 01.2022
Recruiter/Trainer/Retail Store Manager
T-Mobile
01.2014 - 01.2020
Bachelor of Arts - Psychology
University of North Carolina at Charlotte
Bachelor of Arts - Business Communications
East Carolina University
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