Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jonathan Tefera

Las Vegas,USA

Summary

Professional with expertise in funding, operations, and leadership, ensuring alignment with current and future requirements. Demonstrated ability to manage resources effectively while maintaining accurate records. Proven track record in enhancing systems and service delivery, with specialized skills in project management and strategic planning. Strong communicator and problem-solver, committed to achieving successful program outcomes through teamwork and adaptability.

Overview

12
12
years of professional experience

Work History

Portfolio Payment Program Lead

Hilton Resorts Corporation
Las Vegas, NV
09.2017 - Current
  • Established expertise in payment posting, loan boarding, reporting, and quality assurance for portfolio department.
  • Collaborated with various departments to conduct extensive testing and improve operational efficiency.
  • Trained departmental staff and cross-trained personnel from other departments.
  • Developed multiple standard operating procedures to enhance consistency within portfolio operations.
  • Conducted regular evaluations of programs, identifying improvement areas and implementing necessary changes.
  • Created and revised policies and procedures to ensure regulatory compliance.
  • Fostered collaboration through participation in team-building exercises among project staff members.

Loan Servicing Administrator

WestStar Credit Union
Las Vegas, NV
07.2016 - 09.2017
  • Reviewed car loans and prepared loan documents for auto purchases and refinances.
  • Perfected titles and reviewed, vaulted perfected titles for compliance.
  • Processed electronic titles and completed weekly title tracking reports.
  • Managed correspondence with DMV and customers to address inquiries.
  • Entered data into computerized tracking systems to maintain accuracy.
  • Ensured proper documentation completion prior to closing loan files.
  • Handled routine and complex inquiries from customers, title companies, and vendors daily.
  • Achieved high-quality work output through efficient time management.

Retail Loan Officer

Pioneer Services
Las Vegas, NV
01.2015 - 07.2016
  • Reviewed and approved funding documents for retail loan applications.
  • Handled communications with merchants and customers via phone, email, and live chat.
  • Educated merchants on loan processing procedures to enhance understanding and efficiency.
  • Reviewed customer credit histories to assess loan eligibility.
  • Coordinated and led team meetings to discuss operational strategies.

Escalation Lead

PacifiCorp
Portland, OR
01.2014 - 01.2015
  • Handled inbound and outbound calls, with mostly escalated issues.
  • Led training sessions for staff on escalation protocols and best practices.
  • Analyzed customer feedback to identify trends and improve service processes.
  • Negotiated with customers in collection status to achieve resolutions.
  • Processed payments efficiently while educating clients on products.
  • Managed correspondence processing to ensure timely responses.

Education

High School Diploma -

Southridge High School
Beaverton, OR
01.2005

Bachelor of Science - Business Administration

University of Phoenix
Online

Skills

  • Quality assurance
  • Payment posting
  • Loan boarding
  • Leadership skills
  • Data analysis
  • Report generation
  • Team collaboration
  • Employee training
  • Cross-department coordination
  • Case management
  • Analytical skills
  • System enhancement

References

References available upon request.

Timeline

Portfolio Payment Program Lead

Hilton Resorts Corporation
09.2017 - Current

Loan Servicing Administrator

WestStar Credit Union
07.2016 - 09.2017

Retail Loan Officer

Pioneer Services
01.2015 - 07.2016

Escalation Lead

PacifiCorp
01.2014 - 01.2015

High School Diploma -

Southridge High School

Bachelor of Science - Business Administration

University of Phoenix

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