Jonathan Terry, MBA
Cleveland,OH
Summary
An enthusiastic self-starter, highly analytical, and professional individual with a stellar record of managing complex and critical tasks from concept to completion. I have an expertise in developing marketing, social media, and management plans. Proven ability to make critical decisions during challenges, perform in highly visible positions, work under pressure to meet deadlines, and develop opportunities that further establish organizational goals. I am currently looking for a new position that will allow me to utilize my expertise and refine my skills in new working conditions.
Overview
11
11
years of professional experience
Work History
Team Sales Lead and Keyholder
Rally House
06.2022 - Current
- Process transactions including cash and credit purchases as well as refunds and returns
- Completed store opening and closing procedures.
- Helped manage social media for the store through use of the SOCi Go App.
- Supported sales account managers by providing accurate and detailed reports.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster customer loyalty and satisfaction while increasing sales.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Team Lead
Rocket Mortgage Arena
11.2021 - Current
- Assist fans at Cleveland Cavalier, Cleveland Monster games, concerts and live events
- Help reach nightly sales goals
- Serve as lead of retail stands that earn over $40,000.00 in sales
- Manage multiple sales areas on game day
- Communicate with customers on current products, sales, and promotions
- Coached team members in techniques necessary to complete job tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Evaluated customer needs and feedback to drive product and service improvements.
Compliance Specialist
AmTrust North America
09.2021 - Current
- Prepare and submit required materials to state Departments of Insurance for Review
- Accurately update multiple excel spreadsheets and status reports that are relied on by multiple departments
- Monitor the status of filings submitted to and pending with the state Departments of Insurance
- Assist Analyst with researching new market trends and regulations.
Marketing Manager
Rk Customz
01.2020 - Current
- Created and managed social media campaigns to increase brand engagement that led to 80% increase in Instagram followers.
- Administer the creation and publishing of relevant, original, high-quality content and managed all social media activities
- Identifying emerging markets and market shifts by being fully aware of new products and competition status
- Generate innovative ideas and programs to launch and promote brands
- Created successful promotional campaigns using ads on Facebook and Instagram and analyzed results.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Business Analyst
AmTrust North America
10.2012 - 09.2021
- Analyzed complex scenarios and using creative problem-solving skills, to turn those challenges into profitable opportunities
- Analyzed criticisms received from various State Bureaus regarding errors in workers' compensation policies
- Establish and maintain a relationship with clients and ensure prompt feedback to their questions
- Completed endorsements on workers' compensation policies including payroll locations, additional entities, and credits for the insured
- Remained in constant communication with policy underwriters regarding issues and changes that need to be made to policies or sending disputes to state bureaus
- Managed critical issue escalations to ensure a successful resolution.
Education
Master of Business Administration (MBA) - Marketing
University of Dayton
Dayton, Ohio05.2020
Bachelor of Arts - Communication Management
University of Dayton
Dayton, Ohio05.2012
Skills
- Effective Communication
- Team Management Experience
- Quality Leadership
- Problem Solving
- Strategic Development
- Social Media Management
- Brand Development and Awareness
- Critical Thinking
Timeline
Team Sales Lead and Keyholder
Rally House
06.2022 - Current
Team Lead
Rocket Mortgage Arena
11.2021 - Current
Compliance Specialist
AmTrust North America
09.2021 - Current
Marketing Manager
Rk Customz
01.2020 - Current
Business Analyst
AmTrust North America
10.2012 - 09.2021
Master of Business Administration (MBA) - Marketing
University of Dayton
Bachelor of Arts - Communication Management
University of Dayton