Jonathan Thompkins
New Rochelle,NY
Summary
SUMMARY OF QUALIFICATIONS
- 6+ years of experience in customer service
- Diligent and compassionate professional with exceptional listening, communication, and interpersonal skills
- Demonstrated ability to work independently and collaboratively
- Effective in completing task by company deadlines and motivated to achieve company goals
- Impeccable time management and problem-solving skills.
Diligent Customer Service Agent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Customer Support Associate
BlueVine
Jersey City, New Jersey
12.2023 - 07.2024
- Provided clients with assistance with banking services provided by company, including business checking account services and general onboarding.
- Fostered positive work environment by actively participating in team-building activities.
- Maintained up-to-date knowledge of product features, benefits, and updates to provide accurate support.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Handled over 300 customer support service calls on a weekly basis.
- Received over 20 positive reviews from customers and management on service provided.
Checkout Advocate
Target
Mount Vernon, NY
07.2017 - 11.2023
- Help customers complete purchases, locate items, and join reward programs.
- Work flexible schedule and extra shifts to meet business needs.
- Address customer needs and made product recommendations to increase sales.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answer questions about store policies and addressed customer concerns.
- Greet customers entering store and respond promptly to customer needs.
- Work closely with shift manager to solve problems and handle customer concerns.
- Assist customers with returns, refunds and resolving transaction issues.
- Receive over 10 letters of great service from customers.
- Consistently works with over 200 customers on a weekly basis.
- Regularly updates store displays to improve customer shopping experience.
- Assists management team with training and teaching new hires store policy and guest interaction techniques.
Camp Counselor
Greater Central Baptist Church
Mount Vernon, NY
06.2015 - 08.2016
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented rules and regulations to enforce discipline and compliance.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
Education
High School Diploma -
Fordham Preparatory School
The Bronx, NY 09.2011 - 06.2015
Associate of Arts - General Studies
Westchester Community College
Valhalla, NY 09.2018 - Current
Skills
- Customer assistance
Cash register operation
Guest inquiries
Written and verbal communication
Sales expertise
Customer Relations
Time management skills
Refunds and exchanges
Drawer management
Basic math skills
Product knowledge
Stocking and replenishing
Cleaning and sanitizing
Staff Training
Records Maintenance
Timeline
Customer Support Associate
BlueVine
12.2023 - 07.2024
Associate of Arts - General Studies
Westchester Community College
09.2018 - Current
Checkout Advocate
Target
07.2017 - 11.2023
Camp Counselor
Greater Central Baptist Church
06.2015 - 08.2016
High School Diploma -
Fordham Preparatory School
09.2011 - 06.2015
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