Jonathan Thompsen

Manage the day-to-day operations of one or more sites; Develop customer relationships by identifying their storage needs and providing solutions; Improve sales objectives through unit rentals, unit insurance, and moving supplies; Guide new customers through rental processes and agreements; Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits; Ensure the facility meets the highest cleanliness standards through general maintenance duties; Work independently on daily tasks as well as cooperate with team members and other stores in the area; Run errands for the facility and travel to other store locations Consistently deliver excellent customer service and maintain relationships with clients and other stores; Complete repairs within the scope of my knowledge and supplies; Coach other employees on their performance and train employees to increase their skills; Negotiate rent increases and stand behind standard rent increases; Contact center for customers and corporate; Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes. Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Provide excellent customer service; Meet sales goals through unit rentals, unit insurance, and moving supplies; Guide new customers through rental processes and agreements; Maintain facilities – sweeping, mopping, changing light bulbs, etc.; Work independently on daily tasks as well as cooperate with team members; Required to run errands for the facility and travel to other store locations

At Dollar Tree, I oversee many different facets of the operation. Along with managing the store employees, my duties include ordering products, stocking shelves, working register, unloading freight, store security, and many others; I am certified to take vendors, i.e Coke, Pepsi, Frito, etc. I was originally hired as a part-time assistant manager and within a year I received numerous promotions as well as performance-based raises. The Hollywood Dollar Tree consistently meets its sales goals and I feel I am instrumental in those accomplishments.

I was first hired as a sales associate, quickly becoming a keyholder months later, where I demonstrated my ability to multitask between organizing shelves of games while helping out customers. I stocked the product and familiarized myself with POS software. I was promoted to assistant manager within two years; my duties became conducting interviews, running the store during vacations, sick days, and out of town conferences, and being responsible for all aspects of training. I have had hundreds of positive surveys and worked based on a solution selling culture, revolving around membership sign ups and warranties. I demonstrated flexibility with consistent promotion changes, performing heavy duty cleaning, and making cash drops to bank. The last store I worked at was operating at 3.5 million a year.

While working for Marshall's, I was in charge of organizing the shoe department, marking shoes for sale, opening and closing duties, as well as providing friendly and effective service; I also performed light custodial duties when needed.

My responsibilities as a food demonstrator included the set up and take down of food demonstrations, preparing 'ample' samples so they were ready for consumers, giving detailed descriptions of products for sale, and helping provide strong customer satisfaction; I also ensured the sanitation of all products, utensils, and serving area.