Jonathan Thompson
Lenoir City,TN
Summary
Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Superior attention to detail. Excellent multitasker with a keen understanding of communication and customer service.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Connor's Steak and Seafood
Knoxville, TN
09.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Power Generator Mechanic
United States Air National Guard
02.2019 - Current
- Diagnosed and repaired mechanical issues on diesel and natural gas generators.
- Installed and maintained generator sets and equipment.
- Carried out inspections on 27 generators ranging from 8kW to 600kW.
- Followed safety protocols and procedures to maintain a safe working environment.
- Led a maintenance team in performing routine preventative maintenance on power equipment.
- Monitored operations to spot and report on issues for quick resolution.
Lube Technician
Valvoline Instant Oil Change
02.2019 - 09.2019
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Customer Service Associate
Chick-fil-A
10.2016 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Applied Science - Mechanical And Electrical Technology
Community College of The Air Force
03.2020
High School Diploma -
Lenoir City High School
Lenoir City, TN04.2019
Skills
- Fluid Level Testing
- Equipment Functionality
- Testing Devices
- Active Listening
- Preventative Maintenance
- Safety Compliance
- Complete System Inspection
- Customer Service Excellence
- Strong Work Ethic
References
References available upon request.
Timeline
Customer Support Specialist
Connor's Steak and Seafood
09.2022 - 12.2023
Power Generator Mechanic
United States Air National Guard
02.2019 - Current
Lube Technician
Valvoline Instant Oil Change
02.2019 - 09.2019
Customer Service Associate
Chick-fil-A
10.2016 - 01.2019
Associate of Applied Science - Mechanical And Electrical Technology
Community College of The Air Force
High School Diploma -
Lenoir City High School
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