Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JONATHAN THOMPSON

Raleigh,NC

Summary

Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager/Elderly Caregiver

Avendelle Assisted Living
CARY, NC
02.2019 - Current
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Created detailed reports on the performance of individual departments within operations.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Managed staffing needs through recruitment, selection, on-boarding, and training, and disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Managed scheduling, training, and inventory control.
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.

Retail Store Manager

TESCO PLC
London, LONDON

Education

Some College (No Degree) - Christian Studies

CHURCH OF ENGLAND READERS COLLEGE
LONDON
09-2014

Bachelor of Science - Economics

NJALA UNIVERSITY
SIERRA LEONE
12-1990

Skills

  • Incidents management
  • Labor Relations
  • Organizational Management
  • Document Control
  • Health and safety compliance
  • Process Improvement
  • Financial Management
  • Client Relationships
  • Cultural Awareness
  • Problem-Solving
  • Management
  • Product Management
  • Operational Efficiency

Certification

  • MED AIDE -12/13/2019
  • CARE HOME ADMINISTRATOR-01/09/2020
  • NURSE AIDE 1- 10/10/2020 -N0-544094
  • MEDTECH-07/05/22- N0- M110963
  • NURSE AIDE 11- 07/30/21- #98191
  • NHA- CERTIFIED PHLEBOTOMY TECHNICIAN- #P9A2G8P2
  • SCHOOL CERTIFICATE -JUNE 1984 -# SLSC 014235

References

References available upon request.

Timeline

Operations Manager/Elderly Caregiver

Avendelle Assisted Living
02.2019 - Current

Retail Store Manager

TESCO PLC

Some College (No Degree) - Christian Studies

CHURCH OF ENGLAND READERS COLLEGE

Bachelor of Science - Economics

NJALA UNIVERSITY

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