Jonathan Tobin
Davenport
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
8
8
years of professional experience
Work History
Customer Solution Manager
LandStar
Jacksonville
01.2022 - Current
- Trained customers on product features and best practices, enhancing their overall experience.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Track loads in transit to ensure product gets to customer on time and to ensure the load gets to customer secured.
- Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
Inventory Analyst
Publix
Orlando
12.2020 - 01.2022
- Managed the cycle count process to maintain accurate inventory balances.
- Collaborated and communicated with various team members, business partners and vendors.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Order Selector/Trainer
Burris Logistics
Orlando
08.2017 - 10.2020
- Ensured that all safety protocols were followed while operating material handling equipment.
- Performed regular cycle counts of inventory in designated areas.
- Selected products and items from shelves and pallets for customer orders.
Education
Master of Science - Integrated Business
University of Central Florida
Orlando, FL12-2020
Skills
- Customer training
- Project management
- Inventory management
- Data analysis
- Customer service
- Adaptability
Timeline
Customer Solution Manager
LandStar
01.2022 - Current
Inventory Analyst
Publix
12.2020 - 01.2022
Order Selector/Trainer
Burris Logistics
08.2017 - 10.2020
Master of Science - Integrated Business
University of Central Florida