Jordan I. Harmon
Columbus,Ohio
Summary
Adept at leveraging skills in Microsoft Office and relationship building, I significantly enhanced client satisfaction and operational efficiency at Harmon Esthetic’s & Beauty LLC. Spearheaded the launch of a skincare line, demonstrating exceptional leadership and communication abilities. My track record includes mentoring estheticians and boosting brand engagement through strategic social media management.
Overview
13
13
years of professional experience
Work History
Owner and Esthetician
Harmon Esthetic’s & Beauty LLC
07.2019 - Current
- Provided expert guidance and answered client questions regarding eyelash extensions, waxing, skincare, airbrush makeup, and available training programs, ensuring clients were well-informed and confident in their choices
- Successfully developed and launched a skincare line and lash line, creating high-quality products that met client needs and enhanced brand offerings
- Train and mentor aspiring estheticians and beauty professionals, sharing industry knowledge and skills to prepare them for successful careers.
- Speedily and efficiently provide services in a timely manner to ensure Clients were in and out in an allotted amount of time
- Open the salon and ensure drawers and schedules are set for the day
- Maintained active licensure and ensured compliance with state board standards, upholding cleanliness and safety protocols within the salon
- Built strong, lasting client relationships by providing personalized service and consistent follow-up, ensuring a positive experience and repeat business
- Monitored product inventory and coordinated timely ordering to ensure the salon was always fully stocked, minimizing downtime and maintaining efficient service delivery
- Respond to client messages in a professional and timely manner
- Oversaw and curated content for multiple social media platforms, utilizing targeted strategies to increase brand awareness and foster community engagement
Seasonal Sales Associate
Bath & Body Works
11.2023 - 06.2024
- Welcomed and greeted customers, providing excellent customer service and creating a positive first impression
- Managed inventory organization and restocking, ensuring displays were visually appealing and well-stocked to meet customer needs
- Organized and maintained off-site warehouse, ensuring efficient storage, easy access to inventory, and adherence to organizational systems
- Represented the store at corporate events, effectively promoting brand image and engaging with attendees to build relationships and drive business
Optician
Shamrock Family Eye Care
01.2020 - 05.2021
- Performed basic vision screenings to determine patient's prescription needs
- Recommended specific lenses, coatings and frames to suit individual client needs
- Organized inventory according to product type and manufacturer specifications
- Dispensed contact lenses upon completion of fitting process
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing
Manager and Lead Esthetician
Glitter Me Beauty Bar
07.2017 - 07.2019
- Fostered a welcoming atmosphere for clients while offering expert advice on eyelash extensions, waxing, and skincare, ensuring informed decisions and satisfaction with services
- Served as the owner’s key support, handling a variety of tasks ranging from salon operations to social media management, ensuring smooth business functioning and increased online engagement
- Played a key role in launching and running two successful locations, overseeing operations and training staff to meet company standards and maintain high service quality.
- Coordinated product orders and inventory management, ensuring timely availability of supplies and supporting staff to maintain smooth operations
Lead Esthetician
Irelands Spa and Salon
10.2016 - 07.2017
- Provide makeup services for clients going to special events, weddings, prom, and everyday
- Consult with clients regarding skin care wants, needs, and goals and plan out a daily routine in order to insure goals are met
- Offer clients Medi Spa type services such as chemical peels, microdermabrasion, extractions, and high frequency
- Match and blend custom foundations that are made specifically for clients skin type, tone, and texture
- Assist in the training of other Spa employees with the making of custom blended foundation for clients
Front Desk/ Intern Esthetician
Mukha Spa
02.2016 - 07.2016
- Greet clients in a timely fashion and insure they are relaxed and feel welcomed from check in to check out
- Answer phones and any questions regarding products or services provided
- Maintained a well-organized and efficient workspace by ensuring all materials were properly stored and balanced at the end of each workday
- Closed and balanced the cash drawer at the end of each shift, ensuring accuracy in cash handling and reconciliation of transactions
- Assisted in providing a variety of skincare services during training, including facials, chemical peels, microdermabrasion, waxing, spray tans, and makeup applications
Collections Specialist
J.P. Morgan Chase
10.2014 - 11.2015
- Efficiently managed client accounts, providing exceptional customer service and addressing inquiries promptly to ensure client satisfaction and retention
- Coordinated payment arrangements and collected funds to bring client accounts back into positive standing, ensuring timely resolution and account recovery
- Exercised strong judgment and independent decision-making to implement strategies that successfully contributed to revenue growth
Physician Office Specialist
Ohio Health Medical Center
12.2012 - 10.2014
- Front Office Secretary for a busy two-physician gastroenterology practice, responsible for scheduling appointments, patient intake, managing patient records, and providing exceptional customer service in a high-volume environment
- Maintained cash bank, ensuring accuracy and securing funds in the safe at the end of each day to ensure proper financial management.
- Coordinated and maintained doctors' schedules, ensuring timely patient appointments, and filed patient charts accurately to support smooth office operation
Front Desk Customer Service Representative
Courtyard Marriott
03.2012 - 12.2012
- Provided exceptional guest service by greeting arrivals, managing check-ins and check-outs, establishing reservations, and directing calls to appropriate staff or guests.
- Stocked front desk market, ensuring products were well-organized and inventory was replenished as needed
- Provided support with housekeeping tasks as required, contributing to a well-maintained and welcoming environment.
- Collaborated with the team to set up, serve, and break down banquet events, contributing to the successful execution of large-scale gatherings
- Completed training in bookkeeping and accounting, including managing financial records, processing transactions, and ensuring accuracy in accounts payable and receivable
Education
Certificate - Medical Bill And Coding
DeVry University
03-2025
Licensed as an Advanced Esthetician -
Salon School Groups
07.2016
Business Management and Hospitality program -
Columbus state community college
01.2015
Post-Secondary -
Columbus State Community College
01.2011
High School Diploma -
Harvest Preparatory School
01.2011
Skills
- Microsoft Office
- Scheduling Software
- Customer Service Excellence
- Verbal and Written Communication
- Relationship Building
- Public Speaking and Presentation Skills
- Scheduling & Calendar Management
Timeline
Seasonal Sales Associate
Bath & Body Works
11.2023 - 06.2024
Optician
Shamrock Family Eye Care
01.2020 - 05.2021
Owner and Esthetician
Harmon Esthetic’s & Beauty LLC
07.2019 - Current
Manager and Lead Esthetician
Glitter Me Beauty Bar
07.2017 - 07.2019
Lead Esthetician
Irelands Spa and Salon
10.2016 - 07.2017
Front Desk/ Intern Esthetician
Mukha Spa
02.2016 - 07.2016
Collections Specialist
J.P. Morgan Chase
10.2014 - 11.2015
Physician Office Specialist
Ohio Health Medical Center
12.2012 - 10.2014
Front Desk Customer Service Representative
Courtyard Marriott
03.2012 - 12.2012
Certificate - Medical Bill And Coding
DeVry University
Licensed as an Advanced Esthetician -
Salon School Groups
Business Management and Hospitality program -
Columbus state community college
Post-Secondary -
Columbus State Community College
High School Diploma -
Harvest Preparatory School
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