Jonathan Toms
Frederick,MD
Summary
Dynamic team player with strong customer service and conflict resolution skills, honed at Summers Farm. Proven ability to enhance team efficiency and satisfaction through effective communication and problem-solving. Committed to maintaining safety standards while delivering exceptional service, contributing to a positive environment for both customers and colleagues.
Overview
3
3
years of professional experience
Work History
Team Member
Summers Farm
09.2022 - 11.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Court Monitor
Urban Air Adventure Park
11.2022 - 09.2024
- Kept games moving by maintaining game rules and managing game conflicts.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Enhanced court efficiency by efficiently organizing and managing case files.
- Ensured accuracy in court recordkeeping by diligently reviewing and updating information as necessary.
Lifeguard
Continental Pools
05.2022 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
High School Deploma -
Frederick High School
Frederick, MDSkills
- Customer service
- Cash handling
- Inventory management
- Conflict resolution
- Time management
- Team collaboration
- Safety enforcement
- Teamwork and collaboration
Timeline
Court Monitor
Urban Air Adventure Park
11.2022 - 09.2024
Team Member
Summers Farm
09.2022 - 11.2024
Lifeguard
Continental Pools
05.2022 - 09.2022
High School Deploma -
Frederick High School
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