Jonathan Torres
Davenport,FL
Summary
Relentless driven General Manager successful at implementing strategic approaches to drive profitability and sales.
Recognized for performance excellence in operations and customer care. resulting into receiving manager of the year in 2023.
Successful at motivating, training and developing team members to drive profitability in highly competitive environment. having the honor of training 5 assistant managers who are now General managers at 5 out of 15 locations.
Overview
10
10
years of professional experience
Work History
General Manager
Flippers Pizzeria
Orlando, FL
04.2014 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed day-to-day operations of a large staff in multiple departments.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Adding to the bottom line every month through managing food, beverage and paper cost.
- In charge of hiring and onboarding new staff members.
Education
Serv Safe Certified
Orlando, FL04.2023
Challenger Highschool
Kissimmee, FL05.2010
Skills
- Advertising and Marketing
- Service Quality Improvement
- Recruiting and Hiring
- Customer Retention
- Sales
- Operations Oversight
- P&L Management
- Expense Control
- Problem Resolution
- Troubleshooting Expertise
- Team Leadership
- Budgeting and Cost Control Strategies
- Staffing
- Employee Training and Development
- Profit Generation
- Performance Evaluations
- Labor Cost Controls
- Bilingual
- Negotiation Skills
- Vendor Negotiations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Dont ask for more time, learn how to manage focus.
Jonathan Marrero Torres
Timeline
General Manager
Flippers Pizzeria
04.2014 - Current
Serv Safe Certified
Challenger Highschool