Jonathan Torres
Houston,Texas
Summary
Highly skilled and multilingual professional with extensive experience in customer service, technical support, training, and recruitment. Proven ability to deliver exceptional support in French, English, and Spanish, specializing in smart home security systems and sales training. Adept at developing and implementing training programs, coordinating recruitment efforts, and providing expert technical assistance. Strong background in client relations, team leadership, and cross-departmental collaboration.
Overview
6
6
years of professional experience
Work History
Recruiter (Sales, Billing, Customer Service) - Smart Home Security (French-English)
Telus International
Montreal, Canada
07.2020 - 04.2022
- Created and posted job listings on various platforms
- Sourced and screened candidates through LinkedIn and job boards
- Conducted phone and video interviews, ensuring candidate fit
- Coordinated interviews between candidates and hiring managers
- Maintained accurate records in the Applicant Tracking System (ATS)
- Developed strategies to attract top talent
Technical Support Agent - Smart Home Security (French-English)
Telus International
Québec, Canada
05.2018 - 06.2020
- Provided technical assistance for smart home security systems
- Sent notifications for suspicious activity and monitored user logs
- Created and managed user profiles and credentials
- Dispatched technicians for on-site support
Customer Service & Retention Agent - Smart Home Security (French-English)
Telus International
Québec, Canada
01.2016 - 04.2018
- Handled billing inquiries and product information requests
- Provided product troubleshooting and technical support
- Managed customer escalations and followed up on cases
- Promoted and sold smart home security plans
Education
Master's Degree - Translation
University of El Salvador
Certification -
Tech University
Master's Degree - Marketing
Skills
- Customer Service
- Sales
- Employee Retention
- Microsoft Office
- Billing Processes
- Technical Support
- Multilingualism
- Product Information Management
- Customer Relationship Management
- Mentoring
- Prioritization of Requirements
- Sales Closing Skills
- Time Management
- Training Activities
- Negotiation Skills
- Call Centers
- Applicant Tracking Systems
- Employee Onboarding
- Recruitment
- Desktop Support
Languages
- French
- English
- Spanish
Timeline
Recruiter (Sales, Billing, Customer Service) - Smart Home Security (French-English)
Telus International
07.2020 - 04.2022
Technical Support Agent - Smart Home Security (French-English)
Telus International
05.2018 - 06.2020
Customer Service & Retention Agent - Smart Home Security (French-English)
Telus International
01.2016 - 04.2018
Master's Degree - Translation
University of El Salvador
Certification -
Tech University
Master's Degree - Marketing
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