Ingrid Guzman Nolasco
Laveen ,AZ
Summary
Results-driven analyst with a proven track record at Carvana LLC, specializing in data analysis and process improvement. Expert in predictive analytics, enhancing team collaboration through effective communication. Developed comprehensive documentation that streamlined operations, driving efficiency and fostering a culture of continuous improvement. Strong problem solver committed to financial accountability.
Overview
10
10
years of professional experience
Work History
Analyst
Carvana LLC
08.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Logistics Coordinator
Arizona Army National Guard
03.2020 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Collections Agent
JPMorgan Chase
01.2019 - 08.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Manager
McDonald’s
07.2015 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Paradise Valley High School
Phoenix, AZ05.2015
Skills
- Data analysis
- Predictive analytics
- Process improvement
- Documentation development
- Complex problem solving
- Finance
- Financial accountability
- Financial management
Languages
Spanish
Full Professional
Timeline
Analyst
Carvana LLC
08.2024 - Current
Logistics Coordinator
Arizona Army National Guard
03.2020 - Current
Collections Agent
JPMorgan Chase
01.2019 - 08.2024
Manager
McDonald’s
07.2015 - 01.2019
High School Diploma -
Paradise Valley High School
Similar Profiles
Isaac TinajeroIsaac Tinajero
Customer Advocate at Carvana LLCCustomer Advocate at Carvana LLC
Scott MillerScott Miller
Senior Registration Specialist at Carvana LLCSenior Registration Specialist at Carvana LLC
Jessica HomewoodJessica Homewood
Administrator, Corporate Accounts/Accounts Payable at Carvana LLCAdministrator, Corporate Accounts/Accounts Payable at Carvana LLC
Nadine ChaconNadine Chacon
5/6 Grade Science Teacher at Phoenix Elementary School District 15/6 Grade Science Teacher at Phoenix Elementary School District 1
Daniyal AliDaniyal Ali
Jersey Presser at Big Time JerseyJersey Presser at Big Time Jersey