Jonathan Tosto
The Villages,FL
Summary
Results-oriented professional bringing expertise in Business, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
7
7
years of professional experience
Work History
Owner
Self Employed Services
Leesburg, Florida
10.2021 - 09.2025
- Developed and implemented successful sales strategies to meet business goals.
- Managed daily operations of the business, including hiring and training staff.
- Collaborated with other owners on joint ventures and shared resources.
- Promoted business on social media platforms to maximize brand identity, and generate revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Creating orders to ensure the business was always filled with products.
- Point of Sale system, creating websites, and setting up online orders.
- Negotiated with vendors to gain optimal pricing on products, resulting in a substantial increase in profit margin.
- Prepared staff work schedules, and assigned team members to specific duties.
Shift Leader
Tropical Smoothie
The Villages, Florida
01.2021 - 06.2021
- Assessed company operations for compliance with safety standards.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Adhered to all health code regulations while preparing food items for customers.
- Monitored operations and reviewed records and metrics to understand company performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Supervised and led employees to maintain productivity and customer service levels.
- Utilized POS systems efficiently for order processing and inventory management.
- Checked orders for quality and completeness.
- Resolved customer complaints promptly and professionally.
Project Manager
AAL
Southgate, Michigan
01.2019 - 06.2020
- Worked with AAL running rental home properties
- Remodeled and renovated rental properties
- Managed tenants
Education
High School Diploma -
Huron Valley Lutheran
Westland, MI06-2020
Skills
- Business planning
- Hiring and staffing
- Business marketing
- Sales management
- Marketing
- Employee development
- Small business operations
- Staff hiring
- Business development
- Business management
Timeline
Owner
Self Employed Services
10.2021 - 09.2025
Shift Leader
Tropical Smoothie
01.2021 - 06.2021
Project Manager
AAL
01.2019 - 06.2020
High School Diploma -
Huron Valley Lutheran
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