- Music
- Crafting and DIY Projects
- 3D Printing
- Video Gaming
- I like working with my hands and fixing things
Jonathan Traylor-savoy
Buffalo,NY
Summary
Accomplished Quality Control Inspector and Debt Collector with a proven track record at Ranstad-Sumitomo and Firstsource Advantage. Excelled in identifying product defects and implementing effective payment solutions, enhancing product quality and financial stability. Skilled in visual inspection and negotiation, achieving targets through exceptional customer service and problem resolution.
Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Overview
6
6
years of professional experience
Work History
Quality Control Inspector
Ranstad-Sumitomo
11.2022 - 11.2024
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Identified and documented quality discrepancies for management to develop resolutions.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Debt Collector
Firstsource Advantage
02.2019 - 10.2022
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
Education
Associate of Arts -
Niagara County Community College
Sanborn, NY12-2025
Skills
- Visual inspection
- Product inspection
- Inspection documentation
- Customer service
- Problem resolution
- Call center experience
- Microsoft Excel
- Client relations
- Professional telephone demeanor
- Building rapport
- Negotiation techniques
- Professional phone voice
Interests
Timeline
Quality Control Inspector
Ranstad-Sumitomo
11.2022 - 11.2024
Debt Collector
Firstsource Advantage
02.2019 - 10.2022
Associate of Arts -
Niagara County Community College