Jonathan Trevino
Galveston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Everise
2025 - Current
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Learned company policies and procedures to ensure compliance during customer interactions.
- Maintained a positive demeanor while addressing customer concerns effectively.
- Utilized computer systems to document customer interactions and track resolutions.
- Adapted quickly to new tools and processes to enhance service efficiency.
- Collaborated with team members to share knowledge and improve service delivery.
- Supported daily operations by managing customer feedback and escalating issues as needed.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Alorica
12.2024 - 05.2025
- Engaged in continuous learning through training sessions to enhance product knowledge.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded proactively and positively to rapid change.
Warehouse Forklift Operator
Bureau Of Prisons
04.2019 - 09.2024
- Operated forklifts to transport materials within warehouse, ensuring timely delivery to designated areas.
- Inspected equipment and performed routine maintenance to uphold safety standards and operational efficiency.
- Loaded and unloaded freight, verifying accuracy of shipments against inventory records.
- Assisted in inventory management by conducting regular cycle counts and reporting discrepancies.
- Loaded and unloaded shipments, maintaining accurate inventory records during handling.
Education
High School Diploma -
McAllen Memorial High School
McAllen, TX05.2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Shipping and receiving
- Heavy lifting
- Loading and unloading
- Order picking
- Hand-eye coordination
- Time management
- Inventory management
- Safe driver
Timeline
Customer Service Representative
Alorica
12.2024 - 05.2025
Warehouse Forklift Operator
Bureau Of Prisons
04.2019 - 09.2024
Customer Service Representative
Everise
2025 - Current
High School Diploma -
McAllen Memorial High School