Jonathan Tribble
Round Rock,TX
Summary
Hardworking, reliable and passionate job seeker with a strong desire to expand my knowledge and grow to achieve company goals and develop my own skills. Cybersecurity driven with proficiency in online security research, planning, execution and maintenance. Skilled at training and educating users on security procedures and preventive measures to develop an environment of security best practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst
Premier Research Labs
05.2023 - 03.2024
- Performed risk analyses to identify appropriate security countermeasures recommending and implementing improvements in security systems and procedures.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Created cybersecurity best practice communications through training and informing to educate staff against known threats and potential vectors of attack.
- Analyzed network traffic and system logs to detect malicious activities.
- Conducted security audits to identify and remediate vulnerabilities.
Desktop Support
Premier Research Labs
06.2021 - 05.2023
- Analyzed and identified common problem areas for users in order to improve desktop and in-app support experience.
- Installed and configured hardware and software components as part of desktop and deskside support.
- Collaborated in a team setting, providing support and guidance alongside infrastructure and process changes.
- Worked with internal employees from top to bottom level ensuring satisfaction and understanding of service.
Customer Service Representative
Action Pawn
08.2017 - 06.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled inbound calls to provide customers with product and service information and generate quotes.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
Associate of Arts - Social Sciences
Central Texas College
Killeen, TX04.2021
High School Diploma -
C E Ellison High School
Killeen, TX06.2016
Skills
- Oral and Written Communication
- Creative problem solving
- Flexible & Adaptable
- End User Satisfaction
- Best Practices Implementation
- Troubleshooting and Diagnostics
- Incident Response Management
- Implementing Security Programs
- Python Fundamentals
- CIS Compliance
- Infrastructure Assessment
- Microsoft Office and Active Directory
- Cybersecurity
Certification
- Fortinet NSE 1-3
- CompTIA A+
- SOC Level 1
- CompTIA Sec +
Timeline
Cybersecurity Analyst
Premier Research Labs
05.2023 - 03.2024
Desktop Support
Premier Research Labs
06.2021 - 05.2023
Customer Service Representative
Action Pawn
08.2017 - 06.2021
Associate of Arts - Social Sciences
Central Texas College
High School Diploma -
C E Ellison High School
- Fortinet NSE 1-3
- CompTIA A+
- SOC Level 1
- CompTIA Sec +
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