Jonathan Trick

• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
• Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
• Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
• Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
• Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
• Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
• Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
• Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within the warehouse setting.
• Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

• Responsible for helping the store achieve and exceed sales goals and operational standards on a daily, monthly, and annual basis while adhering to company policies, procedures, governmental regulations, and customer service expectations

• Responsible for the overall management, supervision, and operation of the sales floor and warehouse

• Delegated tasks and operational activities to others and supervised, inspected, trained, and coached associates in order to accomplish all store sales, service, and operational goals.

• Used extensive knowledge of hardwood flooring to recommend to customers what is needed for them to successfully complete their project

• Insured overall customer satisfaction throughout the sales and product delivery process

• Scheduled material deliveries

• Operated a forklift to help load and unload pallets

• Responsible for inventory control

• Responsible for opening and closing the store and handling bank deposits