Jonathan Trigg

• Developed, Implemented, and Managed efficient Payroll Processing, Employee Onboarding, Health Insurance Enrollment system for 5 locations with 200+ employees
• Developed, implemented, and Managed Safety Program to minimize Workers Compensation claims. Efficiently and effectively manages claims, bringing Experience MOD Score down from 147% to 127% in 2 years
• Developed and maintained Company Safety Protocols, Procedures for COVID-19 Compliance in order to remain safely open. Coordinated and executed Employee group Testing
• Responsible for ensuring company compliance with Employment Law, best practices for hiring, terminating and handling employee resignations professionally and positively to maintain a positive relationship and experience between employee and company
• Support for all Leadership roles and employees in coaching and teaching how to handle and resolve employee disputes, appropriate disciplinary plan, coaching/retraining strategy, and providing feedback and action plans to necessary parties
• Liaised for multiple departments to streamline communication and ensure company vision is being achieved through agreed upon initiatives
• Collaborator on New Store design and layout, opening strategy, and grand opening support
• Managed and oversaw company wide changeover for: POS, Phone System, Music Player, ATS Software, Onboarding Process, Microsoft 365 onboarding
• Main contact for General IT Support and resolutions

- Developed HR Systems and Protocols to ensure company compliance including: onboarding, off boarding, payroll administration and processing, employee safety, workers compensation claims management

- Assistant to the Owner/Founder ensuring initiatives were aligned with mission & values, prioritized, executed well, and timely.

- Operational Support at the Administrative and Store Level, ensuring proper communication and activation of procedures and protocols were being met timely, effectively and efficiently

- Collaborator in establishing company mission, vision and values and aligning best practices to fulfill them

- Managed a $2mil + store with a staff of 30+

- Re-established company culture to establish an excellent guest experience through our employee satisfaction, customer service, fresh product, and aesthetics

- Established metrics for tracking food costs in real time to meet the Food Cost goal

- Developed leaders who become GM's and Area Directors

- Managed a multi-million dollar store with 35+ employees

- Developed and implemented store operational systems that ensured excellent guest experiences through efficient and sustainable day-to-day work flows

- Hired, Trained, and Onboarded new employees

- Collaborated with Ower/Founder and GM on Mission and Vision Development, and operational strategy to fulfill mission and vision

- Established trust and positive rapport with team members by implementing regular 1-on-1's and performance reviews