JONATHAN TROFF
St. Augustine,FL
Summary
Sales leader with a background in account management, customer retention, and route sales. Builds trust with clients, resolves service issues, and uses market trends and product insight to support growth and maintains strong customer relationships.
Overview
19
19
years of professional experience
Work History
Forklift/Skid Operator
KeHe Distributors, LLC
St Augustine, Fl
02.2025 - Current
- Operated skid equipment in KeHE distribution center, facilitating movement of inbound and outbound pallets.
- Organized products for efficient picking in distribution center., shipping, and replenishment across KeHE order flows.
- Operated skid machinery to move pallets throughout KeHE Distributors warehouse.
- Loaded and unloaded freight for receiving and shipping operations.
Route Sales Manager
Cintas
Bethel Park, PA
01.2019 - 11.2021
- Evaluated market and regional trends to identify and capitalize on new opportunities.
- Consulted with customers to identify desires and recommended products that aligned with their needs.
- Resolved customer complaints, ensuring timely service delivery and satisfaction.
- Managed escalated customer issues, restoring loyalty and supporting sales retention.
- Inventoried stock and reordered items to maintain the appropriate product levels.
Route Sales Driver
Cellone's Italian Bread Company
Pittsburgh, PA
11.2016 - 08.2018
- Managed time efficiently to meet consumer demands, increasing sales and providing proactive customer service.
- Resolved service complaints promptly and handled product returns and credits to enhance customer satisfaction.
- Lifted and loaded products onto and off the truck for deliveries.
- Operated sales ordering system, prepared accurate paperwork, and managed cash accounts to ensure smooth operations.
- Recorded sales and delivery information on daily sales records to maintain accurate inventory tracking.
Sales Representative
Morgan Brothers Supply, Inc.
Jacksonville, FL
05.2015 - 06.2016
- Demonstrated products to customers on-site, toured facilities and offered ongoing support to maintain solid connections.
- Generated accurate price quotes and coordinated contracts to facilitate successful sales transactions.
- Collaborated with manufacturers to ensure optimal stock levels and resolve product issues, enhancing customer satisfaction.
- Maintained updated records of customer business operations, sales histories, and key personnel to streamline communication and service delivery.
Sales Representative
Verizon Wireless
Pittsburgh, PA
10.2014 - 04.2015
- Consulted with customers to identify needs and recommend optimal products to enhance satisfaction.
- Prepared accurate price quotes and coordinated contracts to complete sales.
- Serviced established accounts consistently to uphold revenue streams and foster customer loyalty.
- Demonstrated products to customers on-site, conducted facility tours, and provided ongoing support to strengthen customer connections.
Major Accounts District Manager
Automatic Data Processing (ADP)
Pittsburgh, PA
05.2012 - 09.2014
- Surpassed sales targets consistently by exceeding quotas during the initial employment period.
- Increased revenue by nurturing and expanding client relationships through tailored incentives and additional services.
- Managed sales of multi-platform payroll and HR solutions to various levels of decision makers for companies ranging from 50 to 999 employees.
- Engaged with customers to identify needs and recommend optimal products for their requirements.
Director New Product Sales
Davison Design & Development
Pittsburgh, PA
12.2010 - 05.2012
- Obtained 100% new business development on national and global levels.
- Exceeded sales quotas by 53% for two consecutive months.
- Generated new sales revenue through targeted phone prospecting, contributing to overall growth.
- Coordinated project execution between R&D team and client, ensuring alignment and successful delivery.
Police Officer
University of Pittsburgh Medical Center
Pittsburgh, PA
11.2007 - 12.2010
- Supervised patrolling operations during shift, assigned areas, and monitored calls to enhance community security and response readiness.
- Arrived at scenes to diffuse potentially volatile situations using verbal, physical, and weapons-based strategies.
- Addressed citizen complaints regarding unlawfulness and disturbances, maintaining public safety and community trust.
- Coordinated with departments to execute emergency escorts and manage special assignments, ensuring timely and efficient response.
- Prepared reports and summaries of accidents, injuries, and incidents during shift.
Education
Bachelor of Arts - Criminal Justice, Communications/ Media
Indiana University of Pennsylvania
Indiana, PA08-2007
Skills
- Forklift operation
- Load management
- Inventory management
- Safety protocols
- Account management
- Serve customer needs
- Serve customer needs
- Monitor sales trends
- Improve performance
- Problem resolution
- Problem resolution
Timeline
Forklift/Skid Operator
KeHe Distributors, LLC
02.2025 - Current
Route Sales Manager
Cintas
01.2019 - 11.2021
Route Sales Driver
Cellone's Italian Bread Company
11.2016 - 08.2018
Sales Representative
Morgan Brothers Supply, Inc.
05.2015 - 06.2016
Sales Representative
Verizon Wireless
10.2014 - 04.2015
Major Accounts District Manager
Automatic Data Processing (ADP)
05.2012 - 09.2014
Director New Product Sales
Davison Design & Development
12.2010 - 05.2012
Police Officer
University of Pittsburgh Medical Center
11.2007 - 12.2010
Bachelor of Arts - Criminal Justice, Communications/ Media
Indiana University of Pennsylvania