Jonathan TUKUMBANE

• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Created user accounts, maintained system documentation, tested and evaluated new technology.
• Assisted in the installation of new hardware and software components.

• Assisted technicians in the installation, troubleshooting and repair of electronic equipment.
• Conducted routine maintenance checks on electrical systems.
• Monitored and inspected equipment to ensure proper functioning.
• Maintained records of all service calls and repairs performed.
• Installed software updates on customer computers and devices as needed.

• Provided technical assistance to customers through phone, email and chat support.
• Troubleshot customer inquiries related to software and hardware issues.
• Resolved escalated customer service issues in a timely manner.

Assist customers from the start to the completion of their repair.

• Trace all the phone in all aspect for fraud reason.

• Provide recommendations on how to solve problems/what processes we can do to improve our iPhone repair services/testing.

• Diagnose, troubleshoot, and repair devices.

• Explain complex technical issues to customers in a non-technical, simple to understand manner.

• Provide repair and replacement estimates to customers.

• Provide additional recommendations for accessory up-selling.

• Ensure that all repairs meet or exceed our standards for quality.

• Ensure all devices are data-wiped.