Jonathan U. Harmon
Kenosha
Summary
Casino floor supervisor with a background in guiding frontline teams, monitoring gaming activity, and supporting opening and closing procedures. Known for clear communication with surveillance and management, consistent policy compliance, and prompt customer service in fast-paced gaming environments.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Dasher
Door Dash
Kenosha, Wisconsin
06.2026 - Current
- Delivered meals to customers, ensuring adherence to route instructions for prompt service.
- Picked up restaurant orders to ensure timely deliveries using DoorDash delivery app.
- Coordinated delivery schedule for multiple orders to maximize efficiency. across DoorDash orders.
- Confirmed order details with merchants before leaving pickup locations.
- Communicated delivery updates through DoorDash in-app messaging.
- Followed customer instructions for safe and accurate handoff.
Floor Supervisor
Potawatomi Hotel & Casino
Milwaukee, Wisconsin
06.2024 - 05.2026
- Supervised casino floor operations and guided frontline team members
- Monitored table games and slot areas for policy compliance
- Reviewed gaming activity and reported issues to management
- Communicated with surveillance and pit leadership on floor conditions
- Performed daily opening and closing procedures according to established guidelines.
- Supervised and evaluated staff performance, providing feedback and guidance.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
Floor Supervisor
American Place Casino
Waukegan, Illinois
01.2023 - 06.2024
- Supervised casino floor operations, ensuring optimal team performance and guest satisfaction
- Monitored table games and slot areas for policy compliance
- Trained new floor staff on procedures and service expectations
- Communicated with surveillance and pit leadership to address and resolve floor conditions promptly
- Maintained a clean, organized, and safe work environment at all times.
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, delivering constructive feedback to enhance service quality and compliance.
DoorDash Driver
Door Dash
Merrillville, Indiana
09.2021 - 12.2022
- Delivered meals using DoorDash app navigation and route details.
- Picked up customer orders from DoorDash partner restaurants.
- Verified order details before leaving pickup locations.
- Communicated with customers about delivery updates and drop-off instructions.
- Followed traffic laws and safe driving practices during routes.
- Maintained vehicle cleanliness and readiness for daily deliveries.
Floor Supervisor
Horseshoe casino
Hammond, Indiana
08.2019 - 09.2021
- Supervised casino floor operations and guided frontline team members
- Monitored employee and guest activity to ensure compliance with casino policies and enhance guest experience.
- Monitored table games and slot areas for policy compliance
- Resolved guest concerns with prompt, professional service
- Provided guest service support to enhance satisfaction.
- Trained new dealers on assigned games and rules.
- Assisted upper management with daily administrative tasks to support efficient casino operations.
- Processed cash and documents accurately, contributing to financial integrity of operations.
Dual rate supervisor
BlueChip Casino
Michigan City, IN
01.2015 - 08.2019
- Delivered exceptional customer service, fostering guest satisfaction.
- Facilitated engaging table games for guests, enhancing their casino experience.
- Assisted management during peak hours.
- Supported management with daily operations in training program, ensuring smooth onboarding of new staff.
Dealer
Majestic Casino
Gary, IN
07.2012 - 01.2015
- Dealt various table games, ensuring adherence to rules and providing a positive gaming experience
- Dealt cards for blackjack games
- Managed roulette wheel and bets, facilitating smooth game operation and customer engagement
- Oversaw poker game activities, maintaining game integrity and enhancing player satisfaction
- Provided training for new dealers
- Craps
Utility/Line Worker
FiberBond
Michigan City, IN
08.2010 - 07.2012
- Performed utility and maintenance tasks to maintain facility functionality
- Operated forklift to efficiently transport materials within warehouse
- Assembly line worker
Cashier
Amc Movie Theatre
Merrillville, IN
02.2008 - 08.2010
- Delivered exceptional customer service to enhance patron experience
- Assisted customers with inquiries and requests
- Oversaw concession stand operations to ensure smooth service during events
- Coordinated movie screenings to engage and entertain audiences
Education
High school -
Merrillville Senior High school
Merrillville, IN06-2010
Skills
- Mobile app navigation
- Route navigation
- Route optimization
- Order accuracy checks
- Delivery coordination
- Schedule management
- Safety regulations adherence
- Independent delivery management
- Detail orientation
- Incident reporting
- Customer service
Certification
bartender license wisconsin
Languages
Spanish
Professional
Training & Development
- ForkLift operation
- CPR
Timeline
Dasher
Door Dash
06.2026 - Current
Floor Supervisor
Potawatomi Hotel & Casino
06.2024 - 05.2026
Floor Supervisor
American Place Casino
01.2023 - 06.2024
DoorDash Driver
Door Dash
09.2021 - 12.2022
Floor Supervisor
Horseshoe casino
08.2019 - 09.2021
Dual rate supervisor
BlueChip Casino
01.2015 - 08.2019
Dealer
Majestic Casino
07.2012 - 01.2015
Utility/Line Worker
FiberBond
08.2010 - 07.2012
Cashier
Amc Movie Theatre
02.2008 - 08.2010
High school -
Merrillville Senior High school