Jonathan Unger
TC Networks
Mount Morris,IL
1
Certification
15
years of professional experience
Results-driven IT professional specializing in system troubleshooting, network repairs, server upgrades, and project planning. Proven ability to enhance IT infrastructure and ensure disaster recovery through strategic system upgrades.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Engineer
11 Years 1 Month- System design and implementation for server and network infrastructure enhancements.
- Executed comprehensive system audits to uphold compliance with industry standards and security protocols.
- Optimized deployment processes to minimize downtime during system updates and maintenance.
- Fortified network systems through implementation of robust security protocols.
- Facilitated collaboration with stakeholders to define project requirements and ensure timely delivery of high-quality results.
- Engineered detailed documentation for network configurations and troubleshooting protocols.
- Analyzed system vulnerabilities through routine penetration testing, implementing proactive measures to fortify defenses.
- Developed and implemented custom rule sets for security tools, significantly enhancing the organization's threat detection effectiveness.
- Configured and launched secure network infrastructure solutions, effectively reducing vulnerabilities and preventing unauthorized access attempts.
- Implemented encryption protocols and established firewalls to safeguard confidential information.
- Configured and deployed security suites for clients, ensuring robust protection of systems and endpoints.
- Managed multiple clients, calls, and ticketing system closing 20+ tickets per day
IT Technician
1 Year 7 Months- Diagnosed and resolved hardware and software issues to enhance system functionality.
- Provided technical support for classroom technology, ensuring seamless operation during lessons.
- Conducted routine maintenance on IT equipment, extending lifespan and reducing downtime.
- Provided technical support for faculty and staff, improving user experience with technology resources.
- Handling approximately 30 plus tickets per day.
Plumbing Assistant
1 Year 10 Months- Assisted in installation and repair of plumbing systems, ensuring compliance with safety regulations.
- Collaborated with senior plumbers to troubleshoot and resolve system malfunctions effectively.
- Conducted routine maintenance checks on plumbing fixtures, enhancing system reliability and performance.
- Utilized hand and power tools proficiently for pipe fitting, soldering, and fixture installations.
- Managed approximately 10 calls per day for customer issues
Education
High School Diploma
- Extracurricular Activities: Baseball, Football
- Elected Captain of Baseball
- Completed AP course in Cisco Networking
Skills
Project planning
System troubleshooting
Group policy
Network repairs and maintenance
Data backups
System upgrades
IT infrastructure
Disaster recovery
Firewalls
Switches and routers
Server virtualization
Device Management
Accomplishments
- Parkview School District State award for technology
- Implement new network infrastructure and servers for Sterling park district
- New network infrastructure and servers for Regional Office of Education clients
- New Network and server infrastructure for Parkview School district
- 1:1 Ipads and Chromebooks deployment for School districts
Certification
- Google Administration
- Comptia N+
- Windows Server Administration
- Windows Server Management and Security
- Symantec Security Advocate
- SQL Server for Beginners
- Google Technical Support and Fundamentals
Interests
Gardening
Coaching High School baseball
Road Trips
Hiking
Timeline
Engineer
TC Networks
07.2015 - CurrentRead More
IT Technician
Sterling Public Schools
12.2013 - 07.2015Read More
Plumbing Assistant
Plum Mechanical
01.2012 - 11.2013Read More
Oregon School District
High School Diploma
Read More