Jonathan Urbina
Houston,TX
Summary
Proven VMI Specialist at Matheson Tri-Gas Inc., adept in optimizing inventory management and enhancing customer service, leading to significant cost reductions. Collaborated effectively with Demontrond Automotive Group, boosting sales through expert problem-solving and analytical thinking. Demonstrates exceptional customer relations and documentation management, ensuring compliance and quality assurance.
Overview
8
8
years of professional experience
Work History
VMI Specialist
Matheson Tri-Gas Inc.
03.2023 - Current
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Followed all company policies and procedures to deliver quality work.
- Generated reports detailing findings and recommendations.
- Restructured customer service process, ensuring quicker response times.
- Optimized inventory management, minimizing waste and reducing costs.
- Manage customers inventory at refineries and welding shops, input weekly orders to fulfill customers gas needs.
Automotive Finance Manager
Demontrond Automotive Group
05.2017 - 05.2023
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and retention rates.
- Researched and updated industry knowledge on changing legislation and regulations.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
Education
Bachelor of Science - Supply Chain Management
University of Houston
Houston, TX05-2021
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Quality assurance
- Exceptional customer service
- Sales performance
Languages
Spanish
Native or Bilingual
Timeline
VMI Specialist
Matheson Tri-Gas Inc.
03.2023 - Current
Automotive Finance Manager
Demontrond Automotive Group
05.2017 - 05.2023
Bachelor of Science - Supply Chain Management
University of Houston
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