JONATHAN URENA
Orlando,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Licensed CDL Class A Driver with more than 120 hours of behind-the-wheel training and 5+ years of customer service experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Agent
Travel and Leisure
09.2021 - 05.2024
- Adhered to legal, corporate and regulatory procedures for safety and security of customer assets
- Developed professional relationships with clients to facilitate communication and encourage prompt payment
- Documented each customer interaction in servicing system
Retention Specialist
Charter Communications
09.2019 - 09.2021
- Utilized skills in problem solving and decision making to bring about immediate results, such as retention of the customer and/or upsell of a product
- Documented all call information according to standard operating policies and procedures
- Collaborated with colleagues to exchange information, such as sales strategies, or marketing information
- Informed customers of promotions and special offers to increase sales
Associate Banker
JP Morgan Chase
01.2018 - 09.2019
- Recorded customer transactions into computers and issued receipts
- Assisted training new employees on policies, procedures, and best practices for providing excellent customer service
- Received checks and cash for deposits, verified amounts, and checked the accuracy of all deposits
Education
Commercial Truck Driver CDL Class A -
Valencia College
Orlando, FL08.2024
Skills
- Ability to Load / Unload Freight
- Maintaining Proper Documentation
- Basic Computer Literacy
- Debt negotiation
Certification
Florida CDL Class A Entry Level Driving Training (ELDT)
Languages
Spanish
Native or Bilingual
Timeline
Collections Agent
Travel and Leisure
09.2021 - 05.2024
Retention Specialist
Charter Communications
09.2019 - 09.2021
Associate Banker
JP Morgan Chase
01.2018 - 09.2019
Florida CDL Class A Entry Level Driving Training (ELDT)
Commercial Truck Driver CDL Class A -
Valencia College
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