Jonathan Utra

My sales prowess is underscored by my innate talent for effective communication. I have a knack for articulating complex product features in a clear and compelling manner, resonating with clients and prospects alike. This skill, combined with my persuasive abilities, has consistently enabled me to close deals and drive conversions. Beyond the art of sales, my commitment to exceptional customer service sets me apart. I firmly believe that building trust is the cornerstone of successful salesmanship.

I prioritize active listening, empathetic understanding, and quick problem-solving to meet customer needs promptly and adeptly. My dedication to delivering outstanding customer experiences has resulted in repeat business and a loyal client base.

Throughout my career, I have consistently demonstrated adaptability and resilience, allowing me to thrive in fast-paced and evolving environments. My ability to navigate challenging situations with poise and professionalism has not only preserved client relationships but has also enabled me to turn dissatisfied customers into loyal advocates.

In sum, I offer a unique blend of sales acumen, strong communication skills, and unwavering commitment to exceptional customer service. I am poised to contribute to your company's success by driving revenue, enhancing client engagement, and embodying the values that foster enduring customer relationships. With my proven abilities and dedication, I am excited to be a valuable asset to your team.

Demonstrated by the following duties:

• Generated 500+ sales with 100k plus a month in and month out, exceeding the goal by 85% or higher every time.
• Ranked top 3 out of 40 colleagues for sales and ranking within the company in the span of 18 months
• Improved sales percentage to goal by 30% in first month compared to previous general manager
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Developed marketing strategies designed to increase brand awareness within target markets.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Assisted in the recruitment process by interviewing potential candidates for open positions.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Created schedules and monitored payroll to remain within budget.
• Supervised employees through planning, assignments and direction.
• Recruited, trained and empowered employees to achieve key performance indicators.
• Tracked monthly sales to generate reports for business development planning.
• Administered employee discipline through verbal and written warnings.
• Guided management and supervisory staff to promote smooth operations.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Led employee evaluations with constructive feedback to boost performance.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Designed sales and service strategies to improve revenue and retention.
• Developed service and sales strategies to improve retention and revenue.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Structured HR consulting services to support clients during organizational developments and changes.

ASU Trio Program:

• Actively participated in school assemblies, providing assistance as needed.
• Regularly attended program meetings, demonstrating commitment and dedication.
• Engaged in community and school-related activities, contributing to a positive environment.
• Provided guidance and support to fellow students on academic issues.
• Participated in a variety of campus events, such as career fairs, lectures, and workshops.
• Organized student-run clubs and activities.
• Developed and implemented strategies to increase student engagement.
• Attended meetings with faculty members to discuss upcoming projects.
• Advised classmates on course selection based on individual needs.
• Collaborated with peers to develop innovative solutions for educational challenges.
• Planned and completed group projects, working smoothly with others.
• Analyzed qualitative research findings related to campus climate.
• Maintained schedule of class assignments to meet deadlines.
• Worked as team member on complex academic projects.
• Balanced school with extracurricular activities and built social connections for personal and professional growth.
• Followed course syllabus or lesson plan to perform and submit coursework and assignments.
• Learned new methods, processes and procedures for research and writing.
• Attended classes and lectures to procure and absorb materials from handouts, textbooks or in-class presentations.
• Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
• Built positive relationships with professors and assisted with research and innovation.