Jonathan Vail
Zeeland,Michigan
Summary
Dynamic Technical Manager with a proven track record at Diverse Dimensions, excelling in project management and cross-functional collaboration. Spearheaded technological improvements that enhanced efficiency and delivered impactful training programs. Renowned for strategic planning and fostering strong stakeholder relationships, driving innovation and growth within the organization.
Overview
2026
2026
years of professional experience
Work History
Technical Manager
Diverse Dimensions
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Developed suggestions for technical process improvements to optimize resources.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
- Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
- Successfully managed multiple high-stakes projects concurrently while adhering to strict timelines and budget constraints.
Quality Manager
Diverse Dimensions
Zeeland, MI
01.2022 - Current
- Managed root cause analysis investigations, determining underlying issues in product failures.
- Managed and archived ISO 9001:17025 documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
Metrology Engineer
Diverse Dimensions
Zeeland, MI
09.2015 - 01.2018
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Account Manager
Fastenal
Kentwood, MI
01.2012 - 09.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor Of Science - Biomedical Sciences
Grand Valley State University
Allendale, MISkills
- Project management
- Cross-functional collaboration
- Customer relationship management
- Team building
- Problem resolution
- Strategic planning
- Presentations and public speaking
- Business process analysis
- Business analysis
Timeline
Quality Manager
Diverse Dimensions
01.2022 - Current
Metrology Engineer
Diverse Dimensions
09.2015 - 01.2018
Account Manager
Fastenal
01.2012 - 09.2015
Technical Manager
Diverse Dimensions
Bachelor Of Science - Biomedical Sciences
Grand Valley State University