Jonathan Valencia

Managed front office operations as receptionist, handling insurance runs and scheduling appointments to ensure smooth patient flow. Collected payments from clients through cash, online, or card transactions, contributing to efficient revenue cycle management. Assisted doctor with back office tasks, enhancing overall clinic productivity and patient care.

• Greeted patients warmly and ensured a welcoming environment at Family Dental.
• Scheduled appointments efficiently using practice management software for optimal patient flow.
• Managed patient records and maintained confidentiality following HIPAA guidelines.

It was a small private office I was the second assistant. I did my training hours with Dr Hernandez Becerra my duties were to chart for the Dr and schedule appointments and also run patient insurances and bill them. I was always taking high volume calls every day I would also have to make orders online to purchase anything that needed restocking. I only left this job due to the passing of the Dr.

• Managed patient scheduling and appointment confirmations efficiently.
• Processed patient intake forms and verified insurance information accurately.
• Coordinated communication between dental staff and patients effectively.