Jonathan Vasa
San Diego,CA
Summary
Dynamic professional with extensive experience in operations management and customer service. Proven ability to resolve escalations and enhance logistics efficiency. Skilled in data analysis and fostering strong client relationships, ensuring satisfaction and trust. Committed to delivering exceptional results in high-pressure environments while maintaining attention to detail.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Private Nanny
Private Contractor
San Diego, CA
06.2023 - Current
- Delivered attentive, safe care for children in a structured environment.
- Managed daily routines, encompassing meals, hygiene, and school pickups.
- Supported emotional and developmental needs through consistent positive guidance.
- Communicated effectively with parents about care updates and schedules.
Administrative Assistant
Thomas Gennaro Law
04.2023 - 01.2024
- Provide comprehensive administrative support, including scheduling, document preparation, and file organization.
- Conduct legal research, gather information, and assist with client intake and communication.
- Coordinate communication between attorneys, clients, and stakeholders, ensuring effective collaboration.
- Handle general office tasks, maintain supplies, and assist in organizing firm events.
- Maintain confidentiality, and handle sensitive information with discretion.
De-Escalation Specialist II
Airspace
08.2022 - 03.2023
- Handle situations that require an advanced understanding of commercial airline shipping practices.
- Locate and identify misrouted, missing, or delayed shipments and coordinate the redirection of them to their intended final destinations.
- Analyse multiple escalated situations simultaneously to pinpoint where errors were made and find ways to resolve them efficiently while maintaining a close attention to detail.
- Communicate transparently with clients to ensure brand trust and loyalty.
- Retain composure in high pressure situations and use tools and resources at disposal to resolve problems.
Operations Specialist II
Airspace
09.2021 - 10.2022
- Coordinate the transportation of time critical shipments i.e., AOG, UNOS/OPO, tech, medical equipment, etc.
- Continuously adapt to difficult or stressful situations as they arise while maintaining attention to detail.
- Work closely with clients to ensure all needs are met on every order placed.
- Ensure compliance with all TSA/STA requirements for NFO shipments.
- Assist team members whenever possible to maintain consistent service.
- Interact daily with company drivers, local couriers, and airline cargo personnel.
- Provide constant communication and transparency between all parties involved on every order received.
Customer Service Representative
Best Buy Health
05.2021 - 09.2021
- Operated autonomously to assist customers with a variety of technical issues and utilised resources to efficiently answer customer questions.
- Maintained a professional tone and demeanour in any situation.
- Performed to company metrics, while also delivering a high level of care and customer service.
- Patience and empathy when working with active aging clientele.
Pastry Chef
Crystal Tree Country Club
03.2017 - 09.2019
- Prepared confections for dinner service and large-scale events.
- Tailored desserts around dietary restrictions, i.e., Gluten, Dairy, Soy, Nut Allergies, etc.
- Completed special orders for events, birthdays, and celebrations.
- Maintained and updated inventory, and ensured proper storage of ingredients.
Bartender
Crystal Tree Country Club
03.2017 - 09.2019
- Heightened customer service because of elite recurring clientele.
- Educated on entire food and beverage menu.
- Guéridon service - Carving/Boning/Flambéing table side service.
- Beverage service - In-depth knowledge of wine and beer, as well as liquors and liqueurs. Extensive knowledge on cocktail preparations and beverage/wine pairings.
- Integrated and implemented several technology updates and resolved issues with new operating systems.
- Trained service and kitchen staff on new POS systems.
- Worked closely with the event coordinator for member hosted parties i.e., golf events/competitions, bridal/baby showers, graduation, anniversary and holiday parties.
Store Manager
AKIRA/shopAKIRA.com
08.2016 - 02.2017
- Controlled loss prevention and inventory management across several flagship stores in the greater Chicago Metropolitan area.
- Managed employees- ensured sales goals were met (daily/monthly/yearly), and exceeding sales from the previous year.
- Maintained safety practices and encouraged an open door policy.
- Recruited and hired sales and operations team members.
- Met weekly with district management and monthly with executive management to provide feedback, concerns, and find ways to resolve issues and increase sales.
- Continually trained my teams and managers on sales and operations practices.
Store Manager
ALDO Group
08.2013 - 08.2016
- Managed and coached my team on selling practices and store procedures.
- Fostered a safe, fair and positive environment for all employees.
- Drove sales to meet daily, weekly, monthly, and seasonal budgets.
- Received and processed shipments of new products weekly.
- Updated and adjusted displays to company visual merchandising standards.
- Recruited and developed a sales team.
- Controlled inventory and loss prevention (LP).
- Organised several stores with high LP percentages and implemented practices to reduce external and internal theft.
- Provided exceptional customer service.
Assistant Point of Sale Manager
Pomegranate Markets
11.2010 - 01.2012
- Work closely with the Point of Sale system.
- Processed invoices for new products.
- Managed inventory needs and counts.
- Received new products and set prices in the POS system based on pre-set margins.
- Provided customer service while on the sales floor and ensured customer satisfaction of products.
Education
Bachelor of Arts - Political Science And Government
San Diego Mesa College
San Diego, CASome College (No Degree) - Mass Communication/Media Studies
University of Nebraska-Lincoln
Lincoln, NESkills
- Data Entry
- Operations Management
- Customer service
- Customer Support
- Cargo Operations
- Logistics Management
- Analytical Skills
- Third-Party Logistics (3PL)
- Escalation Resolution
- Data analysis
- Quality assurance
- Office administration
- Infant care
- Nutrition
Certification
California Food Handler, 04/13/27, San Diego FH - 000028822226
Timeline
Private Nanny
Private Contractor
06.2023 - Current
Administrative Assistant
Thomas Gennaro Law
04.2023 - 01.2024
De-Escalation Specialist II
Airspace
08.2022 - 03.2023
Operations Specialist II
Airspace
09.2021 - 10.2022
Customer Service Representative
Best Buy Health
05.2021 - 09.2021
Pastry Chef
Crystal Tree Country Club
03.2017 - 09.2019
Bartender
Crystal Tree Country Club
03.2017 - 09.2019
Store Manager
AKIRA/shopAKIRA.com
08.2016 - 02.2017
Store Manager
ALDO Group
08.2013 - 08.2016
Assistant Point of Sale Manager
Pomegranate Markets
11.2010 - 01.2012
Bachelor of Arts - Political Science And Government
San Diego Mesa College
Some College (No Degree) - Mass Communication/Media Studies
University of Nebraska-Lincoln