Jonathan Vaughan
Lexington,KY
Summary
I have spent multiple years learning sales techniques as well as general customer service techniques from my dad since I was around 14 years old. Those things I've learned have helped me maintain and excel on the jobs I have had so far and I would like to expand on the skills I have already acquired at a young age.
Overview
6
6
years of professional experience
Work History
Water Safety Instructor
Aquatots Swim School
02.2023 - Current
- Followed federal and state water safety rules throughout activities.
- Maintained knowledge and certification of first aid and CPR.
- Collaborated with parents regarding youth swim goals and planned course path.
- Instructed students in water safety techniques.
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Taught daily swim instruction to students varying in ages and skill levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Met needs of different students by adapting teaching materials and methods.
Customer Service Representative
Qdoba Mexican Grill
02.2022 - 02.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Sales Representative
BirdHat Beard Oil
03.2018 - 08.2021
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Fast Food Crew Member
Sonic Boom
06.2020 - 06.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Made change and returned correct cash and coin to patrons.
Education
High School Diploma -
Paul Laurence Dunbar High School
Lexington, KY05.2023
Skills
- Safety Practices
- Sales Expertise
- Private Swim Lessons
- First and CPR Instruction
- Cash Register Operations
- Sampling Techniques
- Emergency Procedures
- Customer Relations
- Retail Sales Customer Service
- POS Systems Expertise
Timeline
Water Safety Instructor
Aquatots Swim School
02.2023 - Current
Customer Service Representative
Qdoba Mexican Grill
02.2022 - 02.2023
Fast Food Crew Member
Sonic Boom
06.2020 - 06.2021
Sales Representative
BirdHat Beard Oil
03.2018 - 08.2021
High School Diploma -
Paul Laurence Dunbar High School
Similar Profiles
Zaina KeriwalaZaina Keriwala
Swim Instructor at YMCA & Aquatots Swim SchoolSwim Instructor at YMCA & Aquatots Swim School
Nevaeh LehmanNevaeh Lehman
Front Desk Receptionist at Aquatots Swim SchoolFront Desk Receptionist at Aquatots Swim School
Carly DesrosiersCarly Desrosiers
Sales Associate at AquaTots Swim SchoolSales Associate at AquaTots Swim School