Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Vazquez

Port Saint Lucie,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Team Lead, Patient Service Rep

Healthcare
04.2016 - Current
  • Being a leader over 8-20 other agents over multiple provider practices
  • Training new agents in the practices we schedule for as well as teaching them how to use the tools and software used in scheduling a patient
  • Helping new agents understand the complex amount insurances accepted and not accepted by our providers
  • I also take calls and schedule appointments and procedures for patients in an efficient and friendly manner
  • Referring physicians and specialists to patients based on conditions and qualifying factors as well as insurance criteria while ensuring them of the quality of their care
  • Providing information on services and programs offered by the hospital to meet the patients’ healthcare needs.

Customer Service Representative

QVC
07.2013 - 02.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Expressed appreciation and invited customers to shop with us again
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Communicated with customers via email, over the phone and live chat to make sure all orders were up to date.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Photo Technician

Walgreens
09.2011 - 04.2013
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Consistently lifted materials weighing as much as 10-40 pounds.
  • Prevented store losses using awareness, attention to detail and integrity
  • Trained new employees
  • Achieved department sales expectations, value-focused customer service approach
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Worked under strict deadlines and responded to service requests and emergency call-outs
  • Assisted customers with store and product complaints
  • Guaranteed positive customer experiences.

Rec Aide

City of Greenacres
03.2006 - 03.2011
  • Maintained the Community Center for the city patrons
  • Kept building spaces premises clean inside and outside.
  • Set up event facilities and equipment such as: chairs, tables, stages. cleaned areas, and organized supplies.
  • Took payments for various programs and sports activities that we offered to our patrons
  • Also, helped with the city’s daycare service watching and counseling children of all age groups.

Education

Associate degree -

Palm Beach State College

High School Diploma -

Cardinal Newman Highschool
West Palm Beach, FL
05.2004

Skills

  • Proficient in MS Office (word, excel, outlook)
  • Proficient with EPIC software
  • Salesforce software
  • Proper phone etiquette
  • Time Management
  • Professional and interpersonal skills
  • Multitasking Strengths
  • Verbal and Written Communication
  • Teamwork and Collaboration

Timeline

Team Lead, Patient Service Rep

Healthcare
04.2016 - Current

Customer Service Representative

QVC
07.2013 - 02.2016

Photo Technician

Walgreens
09.2011 - 04.2013

Rec Aide

City of Greenacres
03.2006 - 03.2011

Associate degree -

Palm Beach State College

High School Diploma -

Cardinal Newman Highschool

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Jonathan Vazquez