Jonathan Velasco
San Angelo,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Manager
Eddy's Towing
11.2019 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
Hot Shot Driver
Helmerich & Payne Inc
02.2019 - 11.2019
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Interacted with customers and offered exemplary service, escalating issues to manager.
- Performed daily vehicle inspections and completed reports regarding issues with trucks.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Documented mileage, deliveries, pickups, customer issues and damages.
Frac Fueler
Bluestreak Transportation
02.2018 - 02.2019
- Conducted routine field safety audits to enforce pre- and post-trip standards.
- Examined proper lubrication and functioning of pumps and mechanical equipment through.
- Maneuvered control panels to regulate and coordinate product flow rates.
- Maintained supplies inventory by frequently checking stock to determine inventory levels and placing and expediting orders for needed supplies.
- Connected grounded wires and lines and loaded and off-loaded arms and hoses to pipelines.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Sales Porter
Sewell Ford Inc
08.2017 - 01.2018
- Provided exceptional customer service and addressed customer inquiries.
- Reported daily work progress and encountered problems to management.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Refilled gas tanks and documented fluid levels.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Moved sold vehicles to maximize use of space and keep lot in order.
Education
High School Diploma -
Crane High School
Crane, TX05.2017
Skills
- Project Management
- Roadside Assistance
- Vehicle Maintenance and Repair
- Customer Relationship Management
- Spanish Interpreting
- Problem-Solving Strengths
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Eddy's Towing
11.2019 - Current
Hot Shot Driver
Helmerich & Payne Inc
02.2019 - 11.2019
Frac Fueler
Bluestreak Transportation
02.2018 - 02.2019
Sales Porter
Sewell Ford Inc
08.2017 - 01.2018
High School Diploma -
Crane High School
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