Jonathan Velez
New York,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
GSE TECHNICIAN
Delta
Queens, NY
12.2022 - 01.2024
- GMT ensures the proper functioning of mechanical, electro-mechanical, and electronic equipment by troubleshooting, repairing, maintaining, and calibrating industrial equipment and test equipment throughout Stationary GSE in accordance with approved manuals and procedures.
- Installed hardware, software, and firmware upgrades for GSA systems.
- Assisted in the development of training materials related to usage of GSA systems.
- Provided maintenance and repair services for GSA systems, equipment, and components.
- Provided technical support for users experiencing difficulties accessing or utilizing the organization's GSA system.
Customer Service/Field Technician
REVEL
01.2023 - 12.2023
- Responsibilities include swapping batteries, towing, troubleshooting, relocating mopeds, reporting bad parking and/or damages, snow removal if necessary, and general moped upkeep
- Physical job and lifting
- Comfortable learning to use tools to make minor repairs
- Respond to critical alerts as assigned by the manager on duty
- Wait on the scene for police as needed to report any theft or vandalism
- Log repairs and maintain the virtual status of the moped in the backend
- Answering the phone and providing information
- Greeted customers
- Assisted in preparation of appointment
- Copied and filed and maintained paperwork
- Schedule and confirm appointments
- Used office equipment such as computers , moderns , printers and fax
- Determined impact of market trends and necessary store improvements to keep up with demand.
- Addressed customer needs and maintained high satisfaction rates through
- effective account management and professional communication.
- Maintained efficient, organized stockroom able to support high-volume retail
Rafi Jewlery
Jewlery
04.2021 - 12.2022
- Backed up team members by assisting with resolving customers' complaints
- Processed retail orders with speed, accuracy, and friendly service
- Verified sales prices and processed cash or credit payments to complete sales
- Maintained customer satisfaction, quickly resolving issues and offering experience assistance
- Greeted customers and asked open-ended questions to assess needs
- Keep store shelves, racks and bins presentable with frequent resets
- Determined impact of market trends and necessary store improvements to keep up with demand
- Addressed customer needs and maintained high satisfaction rates through effective account management and professional communication
- Maintained efficient, organized stockroom able to support high-volume retail sales demands.
Auto parts counter
Chairman's Mike
07.2016 - 01.2018
- Operated point of sales and parts lookup computer systems
- Opened crates to replenish stocked items in proper aisles
- Monitored performance targets and sales metrics of the sales team to monitor productivity
- Assisted with cycle counting for inventory control
- Managed recruiting, objectives setting, coaching and performance monitoring of the sales team
- Received and stocked incoming merchandise, arranging items in correct locations
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
- Received, examined and reshelved returned parts
- Kept sales and counter areas organized and clean to give a positive first impression to visitors and customers
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales.
Education
Automotive Technician -
Lincoln Technical Institute
High School Diploma -
Nueva Esperanza Charter School
Skills
- Communication skills, including strong oral and written abilities
- Strong organizational and multitasking skills
- Familiarity with social networking sites for purposes of communication and promotion
- Customer service
- Task prioritization
- Time management
- Payment processing
- Ability to work under pressure
- Problem solving
- Fast and accurate data entry skills
- Decision-Making
- Professional Demeanor
- Adaptability
- Team building
- Problem-solving abilities
Timeline
Customer Service/Field Technician
REVEL
01.2023 - 12.2023
GSE TECHNICIAN
Delta
12.2022 - 01.2024
Rafi Jewlery
Jewlery
04.2021 - 12.2022
Auto parts counter
Chairman's Mike
07.2016 - 01.2018
Automotive Technician -
Lincoln Technical Institute
High School Diploma -
Nueva Esperanza Charter School