Jonathan Velez-Arce
Westerville,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon
04.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Women's Shoe Sales Associate
Macys
11.2023 - 04.2024
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
Fragrance Counter Manager
Nordstrom
08.2021 - 04.2022
- Increased customer satisfaction by providing personalized fragrance consultations and recommendations.
- Boosted sales through effective visual merchandising and product knowledge presentations.
- Managed inventory levels for optimal stock availability and timely replenishment orders.
- Collaborated with store management to execute promotional events and achieve sales targets.
- Generated repeat business through proactive relationship building with clients, including maintaining a client book for personalized outreach.
- Oversaw daily operations of the fragrance counter, ensuring cleanliness, organization, and compliance with company policies.
Customer Service Supervisor
Burlington
01.2021 - 08.2021
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Cashier
Burlington
09.2018 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Bishop Mcdevitt High School
Wyncote, PA05.2018
Skills
- Promotional planning
- Brand Awareness
- Sanitation maintenance
- Customer Service
- Multitasking Abilities
- Time management abilities
- Teamwork and Collaboration
Timeline
Women's Shoe Sales Associate
Macys
11.2023 - 04.2024
Delivery Driver
Amazon
04.2022 - Current
Fragrance Counter Manager
Nordstrom
08.2021 - 04.2022
Customer Service Supervisor
Burlington
01.2021 - 08.2021
Cashier
Burlington
09.2018 - 01.2021
High School Diploma -
Bishop Mcdevitt High School
Similar Profiles
Saranya ChandrapatiSaranya Chandrapati
Warehouse worker at AmazonWarehouse worker at Amazon
SAYAN SETHSAYAN SETH
Intern at AmazonIntern at Amazon
Janet De La CerdaJanet De La Cerda
Sr. Staffing Coordinator at AmazonSr. Staffing Coordinator at Amazon
Teakesha GloverTeakesha Glover
Process Guide at AmazonProcess Guide at Amazon
Jake RankinJake Rankin
Reporter at Kent State Student MediaReporter at Kent State Student Media