Jonathan Veliz
Runbeck Election Services
Phoenix,AZ
22
years of professional experience
Experienced Project Manager and Field Service Technician with over 20 years of hands-on experience supporting electro-mechanical systems, automated sorting equipment, and secure ID production environments. Skilled in installation, maintenance, diagnostics, troubleshooting, and project coordination. Demonstrated ability to manage multiple field projects simultaneously, reduce equipment downtime, and maintain strong customer relationships in high-demand operational settings. Comfortable working independently and traveling extensively to provide field support.
Work History
Project Manager / Lead Field Service Technician
4 Years 4 Months- - Lead installation, maintenance, and repair of high-volume election mail sorting systems.
- - Manage full project lifecycle from deployment through ongoing field support.
- - Troubleshoot complex electro-mechanical, hardware, and software issues to minimize system downtime.
- - Perform preventive and corrective maintenance to ensure optimal system performance and reliability.
- - Maintain critical parts inventory to support timely field repairs and service continuity.
- - Coordinate with customers, vendors, and internal teams to ensure project milestones are met.
- - Provide on-site support during high-volume election operations requiring maximum system uptime.
- - Manage multiple concurrent field assignments and extensive travel schedules.
- - Deliver clear technical updates and status reports to both technical and non-technical stakeholders.
Project Manager / Field Service Technician
17 Years 9 Months- - Managed installation, upgrades, and ongoing support for secure ID and automated production systems.
- - Performed advanced troubleshooting and repair of electro-mechanical equipment.
- - Oversaw project schedules, resources, budgets, and customer communications.
- - Diagnosed system failures using diagnostic tools, schematics, and technical documentation.
- - Developed and implemented SOPs to improve consistency, efficiency, and equipment reliability.
- - Trained technicians and customers on system operation, maintenance, and safety procedures.
- - Coordinated parts inventory to ensure timely and effective field service response.
- - Supported long-term system upgrades and technology transitions over an 18-year tenure.
- - Worked independently in field environments while collaborating closely with engineering teams.
Education
Associate of Science - Electronics & Computer Technology
Skills
Systems: Electro-mechanical equipment
automated sorting systems
robotics
printers
Diagnostics: Electrical testing
multimeters
mechanical troubleshooting
fault isolation
Operations: Installation
maintenance
commissioning
parts management
SOP compliance
Leadership: Project coordination
scheduling
training
customer support
Interests
Emerging technology
automation
equipment systems
coffee roasting
ADDITIONAL INFORMATION
Travel: Extensive field travel experience
Timeline
Project Manager / Lead Field Service Technician
Runbeck Election Services
04.2022 - CurrentRead More
Project Manager / Field Service Technician
Multicard
06.2004 - 03.2022Read More
DeVry University
Associate of Science from Electronics & Computer Technology
Read More