Summary
Work History
Education
Skills
Languages
Timeline
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Jonathan Vidal Nunez

New Haven,CT

Summary

Diligent problem-solver with resourceful approach to challenges and organized style. Easy to adapt and manage job functions. Excellent communicator with focus on results. Proficiency in english and Spanish.

Work History

Lab Technician

Recinto De Ciencias Medicas, UPR
San Juan, PR
  • Conducted laboratory experiments following established protocols to ensure accuracy and reliability of results.
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Documented findings meticulously in laboratory notebooks, contributing to comprehensive project reports.
  • Assisted in preparing samples for analysis, ensuring proper labeling and documentation compliance.
  • Collaborated with team members to troubleshoot technical issues, enhancing overall workflow efficiency.

Office Assistant

Universidad De Puerto Rico, Recinto De Rio Piedras
San Juan, PR
  • Assisted in managing office supplies and inventory, ensuring availability for daily operations.
  • Maintained organized filing systems to enhance accessibility of important documents.
  • Handled incoming communications and directed inquiries to appropriate departments efficiently.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.

Customer Service Representative

Fuddruckers Restaurants LLC
San Juan, PR
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in processing orders and managing customer accounts, ensuring accuracy and efficiency.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Adapted quickly to new systems, improving response times in a fast-paced environment.
  • Maintained up-to-date knowledge of products and services to address customer needs effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Cashier

Pueblo Supermarket
San Juan, PR
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided product information to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Handled cash management tasks, ensuring accuracy in daily register reconciliation.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Resolved customer complaints effectively, contributing to positive store reputation.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Diploma in Communications - Technical Production in Radio And Television

Juan J. Osuna High School
San Juan, PR

Natural Sciences

University of Puerto Rico, Rio Piedras
San Juan, PR

Skills

  • Quality control
  • Attention to detail
  • Positive attitude
  • Sample preparation
  • Analytical thinking
  • File and recordkeeping
  • Work Planning and Prioritization
  • Team collaboration
  • Documentation and reporting
  • Workflow coordination
  • Specimen handling
  • Document processing
  • Safety protocols
  • Specimen collection
  • Interpersonal and written communication
  • Compiling information
  • Verbal and written communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lab Technician

Recinto De Ciencias Medicas, UPR

Office Assistant

Universidad De Puerto Rico, Recinto De Rio Piedras

Customer Service Representative

Fuddruckers Restaurants LLC

Cashier

Pueblo Supermarket

Diploma in Communications - Technical Production in Radio And Television

Juan J. Osuna High School

Natural Sciences

University of Puerto Rico, Rio Piedras

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Jonathan Vidal Nunez