Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Villalobos

Pasadena,CA

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Very good at anticipating guest needs, addressing complaints and resolving issues in a calm, timely manner.

Overview

11
11
years of professional experience

Work History

Food and Beverage Manager

Soho House & Co.
04.2019 - 06.2023
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Managed bar and wait staff and in charge of hiring for my department.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Provided a safe,healthy, fun and welcoming environment for my team.

Server

Soho House & Co.
04.2014 - 04.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers. From Kanye West to President Obama and his family.. Unforgettable memories.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Riva Bella
03.2012 - 04.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Pasadena High School
Pasadena, CA
06.2006

Skills

  • Guest Relations
  • Complex Problem-Solving
  • Operational Efficiency
  • Staff Scheduling
  • Labor and Overhead Cost Estimation
  • Extensive spirit and wine knowledge

Languages

Spanish
Native or Bilingual

Timeline

Food and Beverage Manager

Soho House & Co.
04.2019 - 06.2023

Server

Soho House & Co.
04.2014 - 04.2019

Server

Riva Bella
03.2012 - 04.2014

High School Diploma -

Pasadena High School

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Jonathan Villalobos