Jonathan Villalta Morales
Hightstown
Summary
Experienced Snow Plow Operator skilled in coordinating snow removal and ensuring safety compliance. Deliver effective emergency response through strong teamwork and communication. Committed to enhancing operational efficiency and customer satisfaction with exceptional organizational abilities.
Overview
4
4
years of professional experience
Work History
Snow Plow Operator
Gras
Lakewood
01.2022 - Current
- Operated snow plow to clear roads and parking lots efficiently.
- Assisted in training new operators on equipment usage and safety protocols.
- Monitored weather conditions to ensure timely responses to snowfall.
- Coordinated with team members to develop and implement effective snow removal strategies, improving overall response time.
- Communicated with dispatch for updates on route changes and conditions.
- Responded quickly to emergency snow removal requests during severe weather events.
- Implemented safety measures to maintain a hazard-free work environment.
- Recorded daily activities including hours worked, areas cleared, and materials used in logbook.
- Operated snow plow to efficiently clear roads and sidewalks of snow, ice, and debris, enhancing safe travel conditions.
- Maintained a professional attitude towards customers at all times.
- Ensured that all equipment was properly stored at the end of shift.
- Coordinated with other operators to complete tasks efficiently.
- Helped load and unload necessary supplies to ensure smooth operation of snow removal activities.
- Utilized hand tools such as shovels to remove excess snow from hard-to-reach areas.
- Loaded and unloaded sandbags for traction control on slippery surfaces.
- Provided assistance in the removal of fallen trees or other large objects blocking roads.
- Assisted with the installation of salt spreaders on vehicles.
- Observed traffic laws while driving snowplow through congested streets or highways.
- Responded promptly to emergency calls regarding storm damage or hazardous conditions, ensuring timely resolution and safety for the community.
- Conducted regular maintenance checks on snow plows to ensure proper operation.
- Inspected vehicle prior to use for any malfunctions or damages.
- Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
- Cleared snow, ice and other debris from highways to maintain road safety.
- Performed preventive maintenance on vehicles and heavy equipment.
Records Coordinator
Vital Records Control Inc.
Robbinsville
02.2023 - 01.2026
- Managed document organization and storage for client records.
- Ensured compliance with privacy regulations and company policies.
- Coordinated timely retrieval of vital records across departments, ensuring efficient access to necessary information.
- Maintained accurate inventory of physical and digital records systems.
- Collaborated with cross-functional teams to streamline workflow processes.
- Analyzed processes and developed strategies that enhanced operational efficiency in records management.
- Archived inactive files according to established standards.
- Monitored changes in laws that affect records management policies and practices.
- Developed procedures for tracking document retention schedules.
- Ensured all archived materials are properly labeled and indexed.
- Organized and filed paper and digital records in an orderly manner.
- Generated reports for management on a regular basis.
- Responded promptly to inquiries regarding stored information.
- Managed the destruction of outdated or obsolete documents according to policy guidelines.
- Researched requests for access to public or private records.
- Performed quality control checks on newly entered data prior to filing.
- Provided technical support to users of the records system software.
- Prepared periodic audit reports to ensure compliance with regulations.
- Created databases to store confidential information securely.
- Scanned documents into electronic format for storage in database systems.
- Processed incoming documents such as invoices, purchase orders, and contracts.
- Maintained accurate and up-to-date records of customers, vendors, and staff.
- Collaborated with other departments on projects involving the use of records systems.
- Compiled statistical data from various sources for analysis purposes.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Strictly adhered to confidentiality dictations to safeguard information.
- Created or updated records with new files or information.
- Prepared new files according to company needs and schedules.
- Maintained and updated company filing systems.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Performed routine inventory checks and notified supervisors of needed materials and shortages.
- Coordinated the transfer of records between departments, ensuring secure and timely delivery.
- Coordinated the secure destruction of obsolete records in accordance with legal and company policies.
- Processed information requests, delivering prompt and accurate responses to support internal and external stakeholders.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Located and retrieved files, assisting public with general information.
- Mentored junior team members and managed employee relationships.
- Streamlined day-to-day office processes to meet long-term goals.
Customer Service Representative
Shop Rite Food Market
East Windsor
06.2022 - 02.2023
- Assisted customers with product inquiries and provided information on store promotions.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Processed transactions efficiently using point-of-sale systems and maintained cash accuracy.
- Collaborated with team members to restock shelves and organize merchandise displays.
- Informed customers about store policies, procedures, and loyalty programs to facilitate informed decision-making.
- Processed returns and exchanges according to company guidelines to maintain customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged customers in conversation to identify needs and resolve issues, enhancing overall experience.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Hightstown High School
East Windsor, NJ06-2022
Skills
- Snow management
- Equipment operation
- Vehicle maintenance
- Route planning
- Defensive driving
- Accident prevention
- Work zone safety protocols
- Material transportation
- Crisis management
- Attention to detail
- Time management
- Multitasking
- Adaptability
- Self-motivation
- Effective communication
- Written communication
- Active listening
- Organizational skills
- Customer relations
- Conflict resolution techniques
- Professionalism
- Relationship building
- Task prioritization
- Organizational skills
- Public safety awareness
- Adaptive decision making
- Records management
- Defensive driving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Records Coordinator
Vital Records Control Inc.
02.2023 - 01.2026
Customer Service Representative
Shop Rite Food Market
06.2022 - 02.2023
Snow Plow Operator
Gras
01.2022 - Current
High School Diploma -
Hightstown High School