Jonathan Villarreal
Queens
Summary
Adept at streamlining operations and enhancing team performance, I leveraged my expertise in operations support and bilingual communication as a Office Associate at NYU Langone. Skilled in utilizing technology to optimize efficiency, my innovative solutions significantly improved patient care processes, demonstrating a strong blend of technical proficiency and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Office Associate
Nyu Langone
East Meadow
09.2023 - Current
- Tracked time off requests for employees using payroll software programs.
- Prepared correspondence using Microsoft Word and Outlook.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Facilitated communication within the office and with external partners.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls, and tracked documentation.
- Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
- Coordinated support to facilitate general office operations.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Monitored office expenses and submitted purchase requests.
- Facilitated internal communication by distributing memos and announcements.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized various software and tools to streamline processes and optimize performance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Medical Assistant
Nyu Langone
East Meadow
06.2022 - 09.2025
- Educated patients about medications, procedures and physician's instructions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Processed orders for medical supplies and lab equipment.
- Prepared treatment rooms for patient examinations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant
NY Orthopedic and Comprehensive
Westbury
01.2019 - 05.2022
- Educated patients about medications, procedures and physician's instructions.
- Inspected equipment to ensure proper working order prior to use on patients.
- Handled general office duties to support administrative staff during peak hours.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared treatment rooms for patient examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Casting of upper and lower extremities
- Set up cortisone shots and Gel injectables with ultrasound guidance
- Conducted wound check and suture removal for post-op patients
Medical Assistant
NY Spine Specialist
New York
10.2016 - 12.2018
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Inspected equipment to ensure proper working order prior to use on patients.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed orders for medical supplies and lab equipment.
- Changed dressings on wounds to prevent infection and check for healing.
- Prepared treatment rooms for patient examinations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Explained treatment procedures and physicians' instructions.
Office Assistant/Medical Lab Technician
Uwharrie Medical Center/LabSource
Archdale
07.2014 - 10.2016
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Performed EKG's
- Operated equipment and machinery according to safety guidelines.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Utilized Laboratory Information Systems (LIS) for the entry and retrieval of patient data, improving efficiency.
- Assisted with the training of new personnel in laboratory techniques and procedures.
- Performed quality control checks on test results, identifying and rectifying discrepancies.
- Reported any suspected problems with test performance directly to supervisor or clinical staff members.
Skills
- Operations support
- Certified Interpreter-Spanish
- Paperwork processing
- Multi-line telephone management
- Spreadsheet creation
- Expense tracking
- Calendar management
- Report preparation
Timeline
Office Associate
Nyu Langone
09.2023 - Current
Medical Assistant
Nyu Langone
06.2022 - 09.2025
Medical Assistant
NY Orthopedic and Comprehensive
01.2019 - 05.2022
Medical Assistant
NY Spine Specialist
10.2016 - 12.2018
Office Assistant/Medical Lab Technician
Uwharrie Medical Center/LabSource
07.2014 - 10.2016
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