Jonathan Vivian
Pomona,CA
Summary
Looking forward to joining your Flight Attendant, offering strong organizational abilities and dedication towards providing superior services while adhering strictly towards safety regulations and providing "We Believe the Sky is for Everyone" experience for passengers.
Overview
13
13
years of professional experience
Work History
Attractions Host
Disneyland Resort
09.2014 - Current
- Evacuated guests off of operation for safety to repair attraction equipment for optimal operation.
- Provided physical assistance to guests getting onto and off of rides.
- Inspected equipment to detect wear and tear, notifying maintenance of concerns or parts needing immediate repair.
- Checked seatbelts of riders to maximize safety and manage risk.
- Assisted guests with unloading and loading to remain compliant with safety regulations.
- Screened guests for specific ride criteria, refusing guests for not meeting height requirements.
- Operated attraction equipment precisely to concur with operational procedures.
- Educated guests on facilities, entertainment options and rules and regulations.
- Collaborated with fellow cast members to deliver consistent service and promote customer satisfaction.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Interacted with numerous guests per day to deliver positive, fun experience.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Host/Busser/Food Runner
Disneyland Resort
05.2022 - 06.2023
- Provided exceptional service that reflected the company's standards and core values.
- Welcomed and thanked guests to demonstrate appreciation for them
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Reset and cleaned tables quickly to prepare for new customers.
- Greeted customers and provided menus upon arrival to dining room.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted wait staff with timely food delivery and guest requests.
- Offered product samples, answered questions and helped customers find items.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Sales Associate
Fedex Office
09.2021 - 04.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Proofed all job orders, securing client approval prior to production.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Provided service and sales to walk-in customers.
- Prepared reports to track mail volumes, fees and other related data.
Ride Operator
Knott's Berry Farm
01.2011 - 09.2014
- Evacuated guests off of operation for safety to repair attraction equipment for optimal operation.
- Provided physical assistance to guests getting onto and off of rides.
- Inspected equipment to detect wear and tear, notifying maintenance of concerns or parts needing immediate repair.
- Checked seatbelts of riders to maximize safety and manage risk.
- Assisted guests with unloading and loading to remain compliant with safety regulations.
- Screened guests for specific ride criteria, refusing guests for not meeting height requirements.
- Operated attraction equipment precisely to concur with operational procedures.
- Educated guests on facilities, entertainment options and rules and regulations.
- Collaborated with fellow cast members to deliver consistent service and promote customer satisfaction.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Interacted with numerous guests per day to deliver positive, fun experience.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Education
Certificated Medical Assistant - Medical Assisting
U.EI College
Ontario, United States05.2011
High School Diploma -
Northview High School
Covina, United States06.2007
Skills
- Ability to provide excellent customer service
- Clear verbal communication skills
- Crisis management and emergency handling
- Knowledge of first aid procedures and CPR
- Multilingual skills to interact with international passengers
- Physical stamina and endurance
- Flexibility to work varied hours and schedules
- Professional demeanor
- Teamwork
- Attention to detail
- Cultural sensitivity
- Sales skills
- Problem-solving skills
- Interpersonal skills
- Resilience
- Public speaking
Timeline
Host/Busser/Food Runner
Disneyland Resort
05.2022 - 06.2023
Sales Associate
Fedex Office
09.2021 - 04.2022
Attractions Host
Disneyland Resort
09.2014 - Current
Ride Operator
Knott's Berry Farm
01.2011 - 09.2014
Certificated Medical Assistant - Medical Assisting
U.EI College
High School Diploma -
Northview High School