Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JONATHAN VON GAL

Atlanta,GA

Summary

I have been working in IT Support for 5+ years and I have developed troubleshooting/support skills to support a variety of applications/devices/operating systems. I am eager to learn as much as I can and provide as much support to end users/IT staff as possible.

Overview

7
7
years of professional experience

Work History

IT Support Specialist

MedZed
01.2020 - Current
  • Provides support for a Windows, iOS, & Mac environment in a telehealth company, while supporting all the 3rd party apps and custom software that the users need
  • Daily usage of Azure, Intune, & Apple Business Manger
  • Supporting a 370+ remote user group
  • Closed 2000+ User Support Tickets
  • Handles the ingestion of large referall files from health insurance companies, as well as transforming the data to upload into our custom Salesforce app.
  • Administer and support the entire cellular telecom infrastructure of MedZed
  • Assist in receiving a HiTrust certification for this organization
  • Setup and decommission of user accounts across various services (e.g. onboarding/offboarding users, managing user permissions, MS 365, Salesforce, RingCentral, DrCrhono)
  • Work closely with the Finance Department to handle the purchasing of IT equipment and entering into cellular data plans/agreements
  • Created savings of $250,000 annually in telecom alone
  • Created educational documents to support our end users & IT staff
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

IT Support Tech. Lead

Dept. of Biology, Georgia State University
01.2018 - 09.2019
  • Worked on the IT Support Help Desk for the Georgia State University Biology Department
  • Supported more than one hundred users
  • Managed two assistant technicians
  • Managed ticket assignments
  • Supported a Windows/Mac OS/Linux environment in a research, administrative, and educational setting
  • Provided general technical support to end users' hardware and software
  • Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.

Education

Bachelor of Business - Finance

Georgia State University
Atlanta, GA
08.2017

Skills

  • Hardware support
  • Software support
  • Custom Salesforce app support
  • Azure/Intune/Apple Business Manager/Microsoft 365 Admin Center
  • Data analysis & manipulation
  • User training
  • Cloud computing knowledge
  • Mobile Device Management
  • VoIP Support
  • Backup and recovery
  • Software Licensing
  • Cost Analysis

References

References provided upon request

Timeline

IT Support Specialist

MedZed
01.2020 - Current

IT Support Tech. Lead

Dept. of Biology, Georgia State University
01.2018 - 09.2019

Bachelor of Business - Finance

Georgia State University

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