Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jonathan Walker

Newnan,GA

Summary

High-performing Operations Manager with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

20
20
years of professional experience

Work History

Operations Manager

FedEx
Union City, GA
09.2012 - Current
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Responded to information requests from superiors, providing specific documentation.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Operations Supervisor

UPS
Hapeville, GA
01.2004 - 06.2012
  • Guided employees in handling difficult or complex problems.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Reduced process lags and trained team members on best practices and protocols.
  • Monitored staff performance and provided feedback for improvement.
  • Maintained accurate records of employee attendance and performance reviews.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Maintained staff by recruiting, selecting and developing personal growth opportunities.

Education

Some College (No Degree) - Business Management

Clark Atlanta University
Atlanta, GA

Skills

  • Production
  • Labor Relations
  • Incidents Management
  • P&L Management
  • Performance Reporting
  • Performance Monitoring
  • Customer Service
  • Logistics Oversight
  • Health and Safety Compliance
  • Process Improvement
  • Cost Reduction
  • Staff Development
  • Communication Improvements

References

References available upon request.

Timeline

Operations Manager

FedEx
09.2012 - Current

Operations Supervisor

UPS
01.2004 - 06.2012

Some College (No Degree) - Business Management

Clark Atlanta University

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Jonathan Walker