JONATHAN WARE
Olathe,KS
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Offering excellent organizational skills and passion for helping others. Brings ability to quickly learn procedures and adapt to new environments, contributing to efficient client assessment and record-keeping. Ready to use and develop communication and data management skills in this new role.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Juvenile Intake Specialist
Johnson County Government
10.2021 - Current
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Server/Bartender
Darden Restaurants
10.2019 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Order Picker
Amazon Fulfillment Associates
08.2017 - 10.2019
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Robotics operator
AGC North America
01.2000 - 08.2017
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Led cross-functional team project that improved communication between departments, enhancing overall operational efficiency.
- Implemented new safety protocols, significantly reducing workplace accidents and promoting safer working environment.
- Enhanced operational efficiency by monitoring and adjusting production equipment for optimal performance.
- Improved product quality with meticulous attention to detail during inspection and sorting processes.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Bartender / Manager
Tres Hombres
01.1996 - 01.2000
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained 15 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Education
Associates - Administration of justice
JCCC
Overland Park, KS01.1995
Skills
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Assertiveness
- Follow-up skills
- Group and individual instruction
- Crisis intervention
- Empathic communication
- Appointment scheduling
- Multi-line phone systems
- Confidentiality
- Customer service
- Active listening
- Problem-solving
- Collaboration and teamwork
- Certified in CPR/AED
Additional Information
I like working with people. I tend to read people very well. And people like me. Thank you for your time.
Personal Information
Authorized To Work: US
Timeline
Juvenile Intake Specialist
Johnson County Government
10.2021 - Current
Server/Bartender
Darden Restaurants
10.2019 - 10.2021
Order Picker
Amazon Fulfillment Associates
08.2017 - 10.2019
Robotics operator
AGC North America
01.2000 - 08.2017
Bartender / Manager
Tres Hombres
01.1996 - 01.2000
Associates - Administration of justice
JCCC
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