JONATHAN WASHINGTON
LAWRENCEVILLE,GA
Summary
Manager and Life Coach with over 15 years of experience directing staff and maintaining a pleasant customer service environment. Highly energetic and skilled in resolving conflict/complex issues. Resourceful navigator of business environments to optimize productivity and morale.
Overview
17
17
years of professional experience
Work History
Author
Self Employed Writer
Lawrenceville, GA
09.2021 - Current
- Researched and edited content to ensure accuracy and quality of work.
- Interacted with editors to address feedback and make necessary changes to content.
- Conducted interviews with experts in various fields to obtain accurate information for writing projects.
- Collaborated with design teams to create visual elements that complemented written material.
- Attended conferences and seminars related to writing topics such as self-publishing or freelance opportunities.
- Participated in networking events with peers within the industry including agents, publishers, publicists.
- Interacted with Joe Corvo and Newman Springs Publishing subject matter experts to develop quality content.
- Incorporated feedback from editors and subject matter experts into writing material.
- Performed in-depth research into topics to write clear and accurate copy.
- Created a series of children books and Novels that address the effects of trauma and narcissistic behavior on the well-being of a child/ren and the non-offending care provider.
Director of IDD
Amazing Care Agency
Lawrenceville, Georgia
10.2021 - 12.2021
- Managed the Developmental Disabilities Division of the agency
- Consulted with Support Coordination Agencies to provide services to new clientele
- Provided in house training to staff on various subject matter such as: (Professionalism, Client care-DO's and Don'ts, SENSITIVITY TRAINING, Proper Documentation, etc.)
- Met with client and all other providers to complete their yearly paperwork (ISP, MARS, etc)
- Hired staff proactively to maintain adequate staffing to meet the needs of each client
- Ensured that all star were properly trained and maintained up to date on all changes issued by DBHDD
Social Services /Certified Nursing Assistant
Complete Care
Dunwoody, Georgia
06.2014 - 04.2021
- Assisted in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families
- Assist individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures
- Submitted reports and review reports or problems with superior
- Provided personal assistance, medical attention, emotional support, or other personal care to clients and family members
- Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.
- Conduct routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintain composure and efficiency during rapid response situation and emergency codes.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Initiated training and education programs for supporting healthcare staff.
- Completed initial assessments and provided counseling sessions to cover client history, situation and skills.
- Worked with clients with acute and chronic disabilities
Job Coach
Goodwill of North Georgia
Atlanta, GA
07.2014 - 08.2019
- Conduct program in accordance with organization’s mission
- Taught life skills, work adjustment, transportation training, employment/entrepreneurial skills
- One-on-One job coaching from resumes through Buisness management
- Identify individual barriers to employment; develop and implement solutions
- Monitor employment of program participants to enhance job retention
- Provide curriculum review and recommendations for improvements for program’s annual strategic plan
- Maintained accurate records of services provided to each client including progress notes and case histories.
- Collaborated with employers to secure meaningful employment opportunities for clients.
Program Manager
Ga. Community Support & Solutions
Atlanta, GA
03.2007 - 10.2008
- Oversaw intake process and needs assessment for new residents with disabilities
- Managed all clinical and administrative aspects of agency’s mental health services in accordance with organization’s mission
- Facilitated a quarterly and annual review of direct staff
- Maintained current data base of client case records
- Coordinated discharge planning for smooth transition into community
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Generated and delivered reports, program review presentations and other program status updates.
- Oversaw program compliance with requirements, schedule and budget.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Certified Nursing Assistance
Life Solutions For Health
Decatur, GA08.2014
Master of Divinity - Pastoral Counseling
Concordia University
Texas09-2009
Certified Social Worker (328 Hour Course) - Social Work
Georgia Academy State of Georgia
Augusta, GA08.1993
Bachelor of Science - Social Psychology
Savannah State University
Savannah, GA03-1992
N/A -
Floyd Jr. College
Skills
- Medical terminology knowledge
- Infection control procedures
- Collecting vital signs
- Performance Assessments
- Group and individual instruction
- Social media proficiency
- Marketing
- Calm and level-headed under pressure
- Patient relations
- Quick problem solver
- Performing patient intakes
- Documentation procedures expert
- Understands medical procedures
- Quality assurance controls
- Skill Development
- Orientation and Onboarding
- Creative Solution Development
- Group Discussion Facilitation
- Analytical Skills
- Active Listening
- Project Management
- Coaching
Affiliations
High energy customer service manager skilled in multiple roles: program development,
complex problem solving, social services, client support. Service-focused career through
case management services to adults, youth, elderly, and crisis prevention/intervention.
Timeline
Director of IDD
Amazing Care Agency
10.2021 - 12.2021
Author
Self Employed Writer
09.2021 - Current
Job Coach
Goodwill of North Georgia
07.2014 - 08.2019
Social Services /Certified Nursing Assistant
Complete Care
06.2014 - 04.2021
Program Manager
Ga. Community Support & Solutions
03.2007 - 10.2008
Certified Nursing Assistance
Life Solutions For Health
Master of Divinity - Pastoral Counseling
Concordia University
Certified Social Worker (328 Hour Course) - Social Work
Georgia Academy State of Georgia
Bachelor of Science - Social Psychology
Savannah State University
N/A -
Floyd Jr. College