Jonathan Washington
Chicago,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Head Map Designer
Roblox Corporation
1 2023 - Current
- Collaborated within a tight-knit team of game developers to spearhead the creation of a robust gaming experience on the Roblox platform
- Created interactive maps for over 10 different games for the development studio
- Contributed to the conceptualization and realization of diverse in-game environments, including dungeons, kingdoms, and intricate terrains, enhancing the immersive RPG-style gameplay
- Assumed the role of project manager for map development, overseeing the largest department within the development team and ensuring the timely execution of map-related tasks
- Facilitated seamless communication between upper management and the map design team, ensuring alignment with project objectives and vision
- Played a pivotal role in strategizing long-term goals for the game in collaboration with senior leadership, while effectively organizing tasks into projects to optimize productivity
- Spearheaded a proactive approach to content creation, resulting in the team consistently delivering updates ahead of schedule compared to other departments, enriching the game's offerings and user experience
- Conducted user research to identify customer needs and preferences for customer-centric designs.
- Remote part-time position with my own work hours, would not interfere with any full-time employment
Member Services Manager
University of Illinois, Urbana Champaign Campus Recreation
11.2021 - 05.2023
- Utilized specialized systems for inventory management, equipment maintenance, and membership administration within Campus Recreation, ensuring smooth operations and exceptional customer service
- Managed diverse financial transactions, including cash, electronic payments, and checks, with precision and accountability
- Welcomed and assisted an average of 150-200 guests daily, along with handling 10+ phone inquiries, across two distinct facilities, adapting to varying needs and circumstances
- Provided comprehensive training to colleagues in customer service, facility management, and leadership roles, fostering a cohesive and competent team environment
- Supervised cash handling procedures, maintained accurate financial records, and oversaw facility opening and closing protocols, ensuring compliance with operational standards
- Supported operational efficiency by restocking supplies, managing incident reports, overseeing facility amenities, and serving as a liaison between management and frontline staff.
- Collaborated with other departments to develop comprehensive programs catering to the diverse needs of our members.
- Reduced operational risks while organizing data to forecast performance trends.
- Conducted regular analysis of membership data to identify trends and areas for improvement, leading to informed decision-making on program offerings.
Education
Bachelor of Arts - Economics
University of Illinois At Urbana Champaign
Champaign, IL 08.2019 - 05.2023
Skills
Microsoft Office (Intermediate), Word (Proficient), PowerPoint (Proficient), Excel (Intermediate), R Programming, Stata Programmingundefined
Timeline
Member Services Manager
University of Illinois, Urbana Champaign Campus Recreation
11.2021 - 05.2023
Bachelor of Arts - Economics
University of Illinois At Urbana Champaign
08.2019 - 05.2023
Head Map Designer
Roblox Corporation
1 2023 - Current
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