Jonathan Watson
Salt Lake City,UT
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Envoy Airlines
Phoenix, AZ
04.2024 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Greeted passengers, answered questions, and directed them to their seats.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
Event and Festival Bartender
Relentless Beats Events
09.2017 - Current
- Maintains proper and adequate set-up of the bar on a daily basis
- This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet
- Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality
- Greets guests in a courteous and friendly manner, promotes and documents orders for drinks
- Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control
Flight Attendant
SkyWest Airlines
03.2022 - 04.2023
- Attend passengers and provide a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations and inflight services
- Maintain all emergency equipment to ensure safety by verifying that fire extinguishers and oxygen systems are in working order, first-aid kits are fully stocked and all items are easily located
- Prepare the plane for takeoff and landing following standard procedures such as walking the aisles to ensure luggage is stowed securely and all passengers have complied with appropriate federal regulations
- Assist passengers in an emergency situation by announcing and/or demonstrating the use of seat belts, flotation devices, oxygen masks and emergency exits
ACE Trainer / Bartender
Top Golf
11.2018 - 03.2021
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
- Planning drink menus and informing customers about new beverages and specials
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers
- Checking identification to ensure customers are the legal age to purchase alcohol
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Collaborated with other departments to understand their staffing needs and develop appropriate recruitment plans.
- Facilitated group learning sessions, workshops, seminars, and orientations.
- Ensured that all safety protocols were followed during trainings.
Route Sales Representative
Frito Lay Inc.
06.2015 - 08.2018
- Managed customers' expectations and communicated changes to prevent service issues
- Offered above-and-beyond support to customers to promote consistent route growth
- Restocked products at customer locations with scheduled weekly and monthly stops
- Worked closely with product development team to create custom solutions
Construction Crew Leader
REEis AZ Inc.
11.2012 - 05.2015
- Backed up workers of different trades by bracing fixtures, handing over tools, and retrieving supplies
- Worked with foreman to decide on best methods to accomplish tasks on-schedule
- Delegated daily tasks to workers based on material requirements and resource requirements for specific jobs or across each project
- Held teams accountable for meeting KPI targets by monitoring performance, setting ambitious goals, and implementing improvement plans
Education
Bachelors - Computer Science
Arizona State University
Skills
- Excellent organizational skills
- Time Management
- Problem Solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Verbal Communication
- Written Communication
- Excellent customer service skills
- Ability to learn new things rapidly and adapt to new environments
- First AID/CPR Experience
- Enthusiastic
- Ability to remain calm in high pressure situations
- Safety & Security
- Flight Attendant
- Passenger Handling
- Bartending Experience
Timeline
Flight Attendant
Envoy Airlines
04.2024 - Current
Flight Attendant
SkyWest Airlines
03.2022 - 04.2023
ACE Trainer / Bartender
Top Golf
11.2018 - 03.2021
Event and Festival Bartender
Relentless Beats Events
09.2017 - Current
Route Sales Representative
Frito Lay Inc.
06.2015 - 08.2018
Construction Crew Leader
REEis AZ Inc.
11.2012 - 05.2015
Bachelors - Computer Science
Arizona State University