Jonathan Watson
Little Rock,AR
Summary
Dynamic and results-oriented professional with a proven track record at Long John Silver's/Wendy’s, adept in customer service and food preparation. Excelled in leadership roles, significantly enhancing team performance and customer satisfaction. Skilled in multitasking and collaboration, demonstrated resilience, and creativity, driving efficiency and positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Crew
Long John Silver's
04.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
Crew Trainer
Wendy's
10.2018 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Parking Booth Attendant
State Fair Grounds
10.2018 - 10.2018
- Managed daily cash handling responsibilities, accurately balancing revenue and reporting discrepancies to management.
- Provided clear directions to customers regarding parking spaces, maximizing space utilization within the facility.
- Reduced wait times for vehicles entering and exiting the facility by quickly processing transactions.
- Maintained an organized and clean work environment, promoting a positive image of the parking facility.
- Assisted in resolving customer complaints and concerns, ensuring a high level of customer retention.
Environmental Court Clerk Assistant
City Of Little Rock
06.2017 - 08.2018
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding the integrity of the court system.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Promoted transparency within the judicial system by accurately entering case details into electronic databases.
Education
Hall High School
Little RockSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Attention to detail
- Customer engagement
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
- Food preparation
- Learning agility
- Crew leadership
- Resilience and persistence
- Creativity and innovation
Languages
French
Elementary
Timeline
Crew
Long John Silver's
04.2021 - Current
Crew Trainer
Wendy's
10.2018 - Current
Parking Booth Attendant
State Fair Grounds
10.2018 - 10.2018
Environmental Court Clerk Assistant
City Of Little Rock
06.2017 - 08.2018
Hall High School
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