Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Jonathan Wells

CLINTON TOWNSHIP,MI

Summary

Certified SAFe® 6 Product Owner/Product Manager and Ecommerce Analyst skilled in fostering cross-team collaboration to align priorities, streamline communication, and deliver business value. Experienced in bridging stakeholder needs with team execution. Proven ability to ensure clarity, alignment, and measurable outcomes by breaking down complex problems into simple, actionable solutions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

ECommerce Customer Experience Analyst

OneMagnify: Ford Parts
Detroit, MI
12.2023 - 12.2024
  • Resolved eCommerce challenges and triaged support tickets, in collaboration with cross-functional teams, maintaining SLA compliance.
  • Streamlined purchase, fulfillment, and return processes to align business and IT, enhancing the customer journey and experience.
  • Led cross-team meetings to assess user needs, troubleshoot issues, and design solutions to streamline business processes.
  • Facilitated dealer education and engagement sessions to drive effective adoption of new system functionalities and improved process reliability.

Privacy Compliance Team Administrator

OneMagnify: Ford GDIA
Detroit, MI
07.2022 - 10.2023
  • Identified opportunities for process improvement and collaborated on aligning enhancements of compliance tools with business requirements.
  • Ensured operational consistency by proactively managing production issues, and mitigating risks through proactive deadline tracking and communication.
  • Led efforts in creating and distributing compliance reports, supporting IT and business stakeholders, and maintaining alignment with privacy standards.
  • Delivered weekly communications with key data to inform stakeholders and teams of updates, changes, and timelines, ensuring continuity.

Team Manager

Lifeline Screening
Detroit, MI
10.2006 - 07.2022
  • Supervised and performed vascular screenings, ensuring quality standards, certification compliance, and alignment with organizational objectives.
  • Managed team training and onboarding, designed process improvement initiatives, and developed action plans to enhance operational performance.
  • Analyzed customer feedback and metrics to optimize processes, enhance customer experience, and align service delivery with organizational goals.

Education

Associate of Science - Vascular Technology

Baker College
Auburn Hills, MI

Certificate - Project Management

Cornell University

Certificate - Business Analytics Science

Grand Valley State University

Skills

  • Cross-functional team leadership
  • SQL fundamentals
  • Analytical, Problem Solving
  • Smart IT and Customer Service Software
  • Process Improvement and Customer Journey Mapping
  • Microsoft Office Suite
  • Effective communicator, skilled in stakeholder engagement

Certification

  • Certified SAFe® 6 Product Owner/Product Manager

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

ECommerce Customer Experience Analyst

OneMagnify: Ford Parts
12.2023 - 12.2024

Privacy Compliance Team Administrator

OneMagnify: Ford GDIA
07.2022 - 10.2023

Team Manager

Lifeline Screening
10.2006 - 07.2022

Associate of Science - Vascular Technology

Baker College

Certificate - Project Management

Cornell University

Certificate - Business Analytics Science

Grand Valley State University

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Jonathan Wells