JONATHAN WELLS
NEWNAN,US
Summary
Data Center Technician and IT Specialist with extensive experience in server and GPU deployment, hardware installation, structured cabling, and network infrastructure. Proven expertise in break/fix, ticketing systems, and project coordination. Strong work ethic, leadership skills, mechanical aptitude, and attention to detail. Highly adaptable team player who thrives in fast-paced, hyperscale, and enterprise environments.
Overview
15
15
years of professional experience
Work History
Data Center Tech 3
Teksystems | Microsoft
Fayetteville, GA
02.2025 - 11.2025
- Maintain data center infrastructure, performing server and GPU installations, troubleshooting hardware issues, and ensuring continuous network service availability.
- Relocate and inspect servers and switches.
- Install and cable hardware per wire maps and standards.
- Assist with unboxing, prepping, and auditing servers.
- Install components (NICs, drives, memory).
- Update firmware and configure IPs and credentials.
- Support network admins with cabling, optics, and hardware replacements.
- Rack and stack servers/switches for remote configuration.
- Deploy and configure GPUs in servers
- Perform break/fix tasks for servers, GPUs, and other hardware.
- Troubleshoot and perform advanced ticket resolution for hardware issues using ticketing systems.
- Provide advanced technical support.
- Act as liaison between team members and management.
- Direct build activities and ensure alignment with data center standards.
- Lead multiple projects under high-pressure conditions.
- Monitor deadlines and report status to project managers.
- Ensure compliance with safety protocols and operational standards.
Data Center Product Support Technician
Home Depot
Atlanta, GA
08.2024 - 02.2025
- Provide IT equipment and removal services for racks, servers, network devices, appliances, storage arrays, etc.
- Install rail kits, rack in-rack power distribution units (PDUs), cable management, cable trays, etc.
- Run, stage, terminate, and label cables and IT equipment.
- Provide troubleshooting services for application, infrastructure engineering, and operations teams regarding equipment in the Data Center.
- Trace and/or test cables for project planning or break-fix troubleshooting including testing SFPs.
- Follow industry and Home Depot standards, best practices, policies, and procedures.
- Ensure proper hot/cold aisle standards during installs and removals.
- Perform cable management to maintain integrity and standards, including labeling.
- Place asset tags and labels on equipment during Moves, Adds, & Changes (MACs).
- Communicate status towards completion of assigned tasks and Facilities Service Requests (FSRs) to the daytime Data Center team.
- Maintain and update Nlyte (Data Center Infrastructure Management tool).
- Perform Nlyte asset and power audits per scheduled frequency.
- Interface with ServiceNow modules for Change Management, Incident Management, Problem Management, Break/Fix, Service Requests (FSRs).
Data Center Engineer
Compucom / General Electric
Alpharetta, GA
08.2023 - 08.2024
- Coordinate with Client Facilities team(s) and complete work orders within service windows.
- Adhere to Change Control policies for all work orders and data center activities.
- Install hardware and provide connectivity per client standards.
- Build, test, and run cables between devices, peripherals, and network demarcation points.
- Manage shipping and delivery of equipment; maintain tracking information.
- Maintain asset records in ServiceNow and DCIM.
- Assist Level 2/3 support teams in troubleshooting hardware/network issues.
- Provide onsite hands-and-feet support; verify server/network status lights.
- Perform low-level repairs; install/maintain cabling per published standards.
- Monitor infrastructure for operational issues; report deviations.
- Coordinate power installations and maintain site health and safety standards.
IT Specialist
Social Security Administration
Durham, NC
08.2012 - 12.2021
- Rack and stack servers, routers, switches, and other network hardware.
- Support and install mainframe systems (EMC VMAX, Oracle VLE/VSM, IBM Z Enterprise Z196).
- Implement mainframe hardware including FICON director, DASD, SAN, fiber optic cabling, tape silos, coupling facilities, OSAs.
- Verify cable layouts, lengths, labeling, and physical layout.
- Install/terminate Cat6 and fiber cabling; perform plug-and-play connections.
- Test/certify cables using Fluke and GreenLee testers.
- Install ladder racks and cable trays; maintain hot/cold aisle standards.
- Troubleshoot and resolve issues; document work orders in ticketing systems.
- Audit spares, cabinets, fibers, patch cables, and cross-connects.
- Install, troubleshoot, and maintain F5 and Juniper network equipment.
- Decommission hardware without service interruption; track assets using RFID.
- Produce project wrap-up reports for network installations, problem resolutions, and inventories.
Telecommunications Specialist III
Software Engineering Solutions / Department of Defense
Fort Bragg, NC
07.2010 - 05.2012
- Responded to calls, emails, and requests for wire/mobile communications services.
- Installed/programmed Avaya/Nortel VoIP systems; trained end users and performed administration.
- Configured VLANs on switches/routers; assigned proper cable/pair connections.
- Terminated Cat3/5e/6 and fiber cables; installed j-hooks, ladder racks, and cable trays.
- Performed network testing; ensured interoperability of handsets and data networks.
Education
High School Diploma - undefined
West Laurens High School
Dublin, GA05.2002
Skills
- Assisted with structured cabling and fiber optics installations Supported server and GPU installations Aided in hardware installations and network configurations Helped troubleshoot issues in data center operations Participated in maintenance tasks and rack and stack moves, adds, and changes Managed ticketing systems for break/fix technical support
Timeline
Data Center Tech 3
Teksystems | Microsoft
02.2025 - 11.2025
Data Center Product Support Technician
Home Depot
08.2024 - 02.2025
Data Center Engineer
Compucom / General Electric
08.2023 - 08.2024
IT Specialist
Social Security Administration
08.2012 - 12.2021
Telecommunications Specialist III
Software Engineering Solutions / Department of Defense
07.2010 - 05.2012
High School Diploma - undefined
West Laurens High School