Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Wesley

Arlington,VA

Summary

Highly skilled bartender and server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

11
11
years of professional experience

Work History

Server Bartender

Silver Diner
03.2024 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Sparta Classic Diner
08.2023 - 03.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Assisted all managers in day to day operation
  • Was integrated part of expediting food as well as cooking when needed
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Lead Building Crew Supervisor

Meadowwood catering
01.2023 - 03.2023
  • Developed and implemented training plans for crew members to ensure the highest level of customer service.
  • Conducted regular performance reviews with crew members to identify areas of improvement and recognize successes.
  • Ensured compliance with company policies and procedures in all operations activities.
  • Coordinated daily shift schedules for crew members to maximize efficiency and productivity.
  • Monitored employee timekeeping records to ensure accuracy and compliance with labor laws.
  • Provided guidance, support, and feedback to employees on their job performance.
  • Maintained inventory levels of supplies, materials, tools, and equipment needed for daily operations.
  • Assisted in the recruitment process by screening applications and interviewing candidates.
  • Collaborated with other departments within the organization to achieve common objectives.
  • Managed crew members' workloads efficiently to meet tight deadlines without compromising quality standards.
  • Established and maintained professional working relationships with employees.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
  • Organized crew placement per job function when assigning work.
  • Delegated daily tasks to team members to optimize group productivity.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Mentored newly hired crew members to prepare each for job roles.
  • Monitored task completion to meet company standards for performance.

Bartender

Nationals Park
06.2014 - 08.2014
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Education

Some College (No Degree) - Art History

Albright College
Reading, PA

Advanced Wiring And Diagnostic - HVAC Installation And Repair

Trane
Virginia

Skills

  • Casual Dining Services
  • Positive And Friendly Attitude
  • Server Training
  • Server Management
  • Food Safety Understanding
  • Food And Beverage Pairings
  • Dining Room Management
  • Dining Room Logistics
  • Company Policy Adherence
  • Kitchen Assistance
  • Food Quality Standards
  • High-Volume Dining
  • Menu Memorization
  • Customer Service
  • Patron Satisfaction

Timeline

Server Bartender

Silver Diner
03.2024 - 01.2025

Server

Sparta Classic Diner
08.2023 - 03.2024

Lead Building Crew Supervisor

Meadowwood catering
01.2023 - 03.2023

Bartender

Nationals Park
06.2014 - 08.2014

Some College (No Degree) - Art History

Albright College

Advanced Wiring And Diagnostic - HVAC Installation And Repair

Trane

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